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TownePlace by Marriott Suites Gallup

Gallup · US

TownePlace by Marriott Suites Gallup

8.4
Excellent184 reviews
  1. Hotel Collection
  2. /Hotels in Gallup
  3. /TownePlace by Marriott Suites Gallup
WiFi availableFree WiFiSwimming poolIndoor poolScreens / Barriers between staff and guests for safetyLaundry washed per local authority guidelines

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

3-Star Hotel

Amenities

WiFi available, Free WiFi, Non-smoking rooms, Air conditioning, Fitness center, Swimming pool

Location

Gallup, US

Welcome to TownePlace by Marriott Suites Gallup, your perfect choice in Gallup!

Luxurious Amenities: Enjoy our top-notch facilities including a fitness center, indoor pool, hot tub, and a 24-hour front desk for your convenience.

Modern Comfort: Rest in our air-conditioned rooms equipped with free WiFi, ensuring you stay connected throughout your stay.

Convenient Location: Situated just 199 km from Farmington Municipal Airport, our hotel offers easy access for travelers.

Experience comfort and convenience at TownePlace by Marriott Suites Gallup. Book now for an unforgettable stay!

Loading rooms and rates...

Location

How to Find Us

3920 Highway 66

Gallup · US

+1 505-722-6500

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In the event of an early departure, the property will charge you the full amount for your stay. A deposit may be required at the property.

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Guest Reviews

What Guests Say

8.4

Excellent

184 reviews

Highlights

  • +Friendly staff
  • +Clean rooms

Could Improve

  • –Elevators out of order
  • –Poor maintenance
Cleanliness8.1

Rooms were clean, but maintenance issues were reported.

Service9.6

Staff was very nice and responsive.

Location8.1

Location is acceptable, but issues with noise from nearby railway.

Room Quality8.6

Rooms were fine, but some maintenance issues noted.

Amenities7.1

Elevator out of order and maintenance not kept up.

Value for Money8.6

Room was fine, free breakfast was fair.

Food and Beverage8.6

Free breakfast was decent but had some issues with dispensers.

Overall Experience8.6

Overall experience affected by elevator issues and service communication.

Julia

Solo Traveller · Jun 2026

10

Really good and restful experience.

Liked:Really delicious fresh breakfast. The place was clean and comfortable.
Disliked:N/a

via Nuitee

CUatthebeach305

Business · Jun 2026

8

A nice stay in the Southwest!

Liked:Pretty nice considering Gallup is not very populated with long stay hotels. Staff was great and very friendly. The usual breakfast offerings and after a week it gets old but thats not their fault. There is only so much they can do. The one bedroom suite was comfortable and spacious for long term stay. They have washer and dryers and never encountered an issue with too many people using. There were a couple days the hot water was not working but they fixed it and actually replaced the whole system at one point. Relatively good location with some food options nearby. Keeping in mind there are not many food options in Gallup overall. Dickeys within walking distance was good. Overall, a good stay and did the job for a long term stay!

via tripadvisor

Barbara

Family With Children · Oct 2025

3
Liked:Staff was very nice, rooms were clean.
Disliked:They did not tell us that the elevators were out and had been for months, when we booked the hotel and specifically asked for first floor rooms. We were given rooms on 2nd and 3rd floor and had to carry our 14 year old chocolate lab up and down the flight of stairs.

via Nuitee

stolenbuick

Business · Oct 2025

2

The elevators have not run for at least 2 months

Liked:The elevators have not run for at least 2 months since August 2025 and are still not running as of today, October 22, 2025. When you make a reservation, there is no mention or notification that you will be in a 4th floor room and must take the stairs. There are no email alerts or notification until the night before your stay or, in many cases, not until you arrive onsite to learn the elevators are not available. The staff says that the elevators will be down indefinitely and that there is no estimated date or timeline for when they will have the issue resolved. We highly recommend that you not make a reservation at this hotel without first confirming the elevators are running, or that you are guaranteed a room on the first floor. Even then, if you must stay at this location, we suggest that you have an alternative backup plan. Ideally, choose a different locally run Marriott by a different franchise group such as the Marriott SpringHill Suites Gallup down the road. They have much nicer rooms in far superior condition and the staff and services are much better. Keep in mind that this problem is with the franchise group (Medallion Hospitality) and not Marriott corporate for whom I have high praise. As a Lifetime Platinum member with nearly a 1,000 nights in dozens of countries, this would be the first and only time I've needed to write a negative review for a Marriott franchise. In general, I do not write negative reviews, but I am doing so now to warn others who may not be aware of the unethical practices by this hotel management group. They clearly are hopping you just show up and pay and use the stairs. That is not acceptable. I've filed complaints with Marriott corporate who is investigating, as well as the city of Gallup the New Mexico Attorney General's office and the BBB. If you run into this same problem and just leaning that this has been a long term issue and on going problem, please do the same and report and notify all of the above and post a review to help warn others.

via tripadvisor

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