DoubleTree by Hilton Gainesville

Many guests note rooms and facilities are clean and comfortable, but reports of moldy-smelling air conditioning, an outdoor pool with bugs and some areas described as old/unremodeled lower this score.

Staff and front-desk repeatedly described as helpful, courteous and professional; a few issues with a sales office employee refusing to honor a rate slightly dampen an otherwise strong service impression.

Numerous mentions of a convenient location near dining, shopping, major roads and the university/medical facilities; repeatedly cited as a key positive.

Rooms described as comfortable with good water pressure and nice bathrooms for many guests, though some cited outdated decor, accessibility/fixture placement issues and a low toilet.

Amenities are mixed: breakfast service noted but described as merely 'ok' or confusingly not included for some, and the outdoor/uncovered pool and its cleanliness attracted complaints.

Several clear complaints about rate changes, holds on credit cards and event-driven overcharging; a few guests called the hotel affordable, but billing issues pull this score down.

Breakfast was mentioned multiple times—some guests expected it included or found it only 'ok'—so this area is satisfactory but unremarkable.

Overall impressions are positive: many callers praised clean, comfortable rooms, easy check-in and friendly staff, with several guests saying they'd return.