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1-218-GET-DYME (1-218-438-3963)
hello@dyme.earth
#593, 1401 Lavaca Street, Austin, TX 78701.
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Embassy Suites by Hilton Franklin Cool Spring

Franklin · us

Embassy Suites by Hilton Franklin Cool Spring

7.9
Very Good693 reviews
  1. Hotel Collection
  2. /Hotels in Franklin
  3. /Embassy Suites by Hilton Franklin Cool Spring
Paid WiFiParkingSelf parking (surcharge)Secured parkingRestaurantSwimming pool

Check-in / Check-out

From 04:00 PM · Until 11:00 AM

Classification

4-Star Hotel

Amenities

Electric bicycle charging station, Fitness facilities (surcharge), Parking, Non-smoking rooms, Air conditioning, Swimming pool

Location

Franklin, us

Indulge in Luxury and Convenience

Luxurious Amenities: Dive into relaxation at the indoor swimming pool, sauna, and whirlpool. Stay active at the fitness center or catch up on work at the business center. Take advantage of services like laundry, dry cleaning, and an on-site ATM.

Spacious Suites: Unwind in suites with a dining area, seating area with a sofa bed, microwave, and refrigerator. Stay connected with WiFi available for a surcharge.

Delicious Dining Options: Start your day with a full breakfast, enjoy lunch and dinner at the Athletic Bar & Grill, or opt for room service. Explore CoolSprings Galleria and easily reach Nashville International Airport.

Experience luxury and convenience at Embassy Suites by Hilton Nashville South/Cool Springs. Book now for a memorable stay!

Loading rooms and rates...

Location

How to Find Us

820 Crescent Centre Drive

Franklin · us

Policies

Good to Know

Check-in & Check-out

Check-in from 04:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Renovation work is taking place until 20 April 2026. The lobby is under renovation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

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EMBASSY SUITES BY HILTON FRANKLIN COOL SPRING

Guest Reviews

What Guests Say

7.9

Very Good

693 reviews

Highlights

  • +Good breakfast
  • +Nice happy hour

Could Improve

  • –Construction noise
  • –Room issues
Cleanliness6.1

Dust and renovation issues mentioned, leading to poor perception of cleanliness.

Service9.1

Some complaints about rudeness at the front desk, but generally positive interactions were noted.

Location9.1

Convenient location near Franklin, though disrupted by conventions.

Room Quality6.6

Issues with leaks, lack of functioning amenities, and downgrading of room.

Amenities8.1

Happy hour and breakfast received positive feedback, but the lack of TV and Wi-Fi affected experience.

Value for Money7.1

Guests felt the price did not match the quality of the stay due to multiple issues.

Food and Beverage10.0

Breakfast was praised and happy hour noted as very nice.

Overall Experience7.1

Negative aspects and poor management response led to dissatisfaction.

Lyn

Extended Group · May 2026

10

It was a great stay.

Liked:I enjoyed drinks in the atrium and the room had every convenience. Only stayed one night, but it could easily accommodate staying longer.
Disliked:Nothing. There was construction, but even that didn't interfere with a good experience.

via Nuitee

Lanisha

Family With Children · Apr 2026

10
Liked:Family friendly
Disliked:N/a

via Nuitee

Autumn

Family With Children · Mar 2026

8

Great location! Clean Hotel!

Liked:Great location and good parking! Very clean room. Even though they had construction going on, we had a great stay.

via Nuitee

Jensen

Family With Children · Mar 2026

5

Disappointed that it didn’t state before we booked that the pool was closed

Liked:Location
Disliked:It was under renovations and when we booked it it didn’t state that until we booked and it was no refundable. Kids wanted to use pool and it was closed

via Nuitee