Holiday Inn Express & Suites Fort Worth Downtown by IHG

Multiple guests reported a dirty, aging building, bad smells and rooms in poor condition (missing drains, grime). A few mentions said rooms were 'pretty clean', but overall cleanliness is a clear negative trend.

Service is frequently praised: polite, helpful staff, quick check-in and some staff moved guests after issues. There are isolated reports of unwelcoming staff or slow maintenance response, but the dominant sentiment is strong, helpful service.

Consistently described as neat/close to downtown and a good location (including Spanish 'ubicación'). One guest found the surrounding area run-down, but location proximity to downtown is a strong positive.

Many reports of maintenance problems: low water pressure, shower valves that won't shut, broken curtains, missing bathtub drains, showers that barely spray and toilets that don't flush. A few guests noted comfortable rooms, but room quality is generally poor.

Breakfast is repeatedly praised and extras (hairdresser, iron/ironing board available) were appreciated. Negatives include lack/unavailability of shuttle and paid parking, but overall on-site amenities were strong in guest comments.

Several guests felt the hotel was overpriced given maintenance and condition issues; unexpected parking fees and extra charges reduced perceived value despite good breakfast and location.

Breakfast is repeatedly described as 'really good' or 'excellent' across multiple reviews, making F&B one of the strongest positives.

Overall impressions are mixed but tilt positive: many guests praise staff, breakfast and location and would book again, while others report serious maintenance and cleanliness problems. The dominant feedback highlights strong service and amenities despite maintenance issues.