Pelican Grand Beach Resort, a Noble House Resort

Mixed signals: several reviews praise cleanliness, but multiple guests reported dirty/ moldy balcony, dated/soiled bedding and pillows, and general lack of maintenance.

Strong positive sentiment: multiple mentions of exceptional staff (Front Desk Manager Hannah Bogart, beach attendant John, others) who went above and beyond; some isolated service failures (misguided tipping advice, pool server issues) but overall highly praised.

Consistently excellent: guests repeatedly cite perfect beachfront location, easy access to nearby shops and beautiful sunrise/sunset beach walks.

Generally positive (beautiful rooms, comfortable beds, nice balconies) but tempered by maintenance issues for some guests (old elevators, balcony neglect, need for new linens/pillows).

Many amenities praised: spa, beach service and pool areas noted as inviting; some operational issues (pool food service delays, wind affecting beach comfort) but overall strong offerings.

Several complaints about extra charges and high costs (22% service fee confusion, expensive valet, pricey breakfast/restaurant), creating perceptions of weaker value.

Mostly positive: hotel restaurant described as delicious for dinner and breakfast; isolated service/temperature issues at pool dining but overall strong F&B sentiment.

High likelihood of return and strong overall stays for many guests due to location, staff and amenities, though some noise and maintenance issues detract for a subset of visitors.