Pestana Gramacho Residences

Multiple reviews report poor cleaning: rooms not serviced, missing toilet paper, mold smell and overall inadequate housekeeping. Several guests described musty odors and unclean bathrooms.

Service is frequently praised: many guests highlight friendly, attentive and helpful reception staff and quick responses to requests, though a few mentioned isolated rude/incompetent staff members.

Location and surroundings are described as calm and beautiful with nice views; however access is sometimes difficult (narrow two-way streets), which is a noted inconvenience.

Mixed reports: comfortable beds, good room layouts and pool-facing rooms praised, but some rooms had degraded equipment, broken windows, small sofa beds, and occasional unpleasant odors or maintenance issues.

Amenities receive mixed but generally positive notes: pool area and facilities exist and are pleasant for some guests, breakfast is substantial; negatives include an offsite/closed pool at times, limited pool shading and occasional missing items in apartments.

Perceived value is slightly positive overall: several guests felt the stay met expectations in comfort and breakfast, though others commented the experience was below what they expected from the brand due to maintenance and cleanliness issues.

Breakfast is often described as very good and complete, with several compliments to staff at breakfast; some guests noted limited variety of fruits and juices on certain days.

Overall stays are frequently pleasant (calm atmosphere, good views, friendly staff), but recurring cleanliness and maintenance problems temper the experience for a subset of guests.