Name: Orchid Hotel, Epsom Surrey, Sure Collection by Best Western
Address: 272 Kingston Road Epsom, Epsom, KT19 0SH
Rating: 7.6

Orchid Hotel, Epsom Surrey, Sure Collection by Best Western | Member Rates | Dyme

WiFi availableFree WiFiParkingFree ParkingPrivate parkingAccessible parking

Check-in / Check-out

From 03:00 PM · Until 11:00 AM

Classification

3-Star Hotel

Amenities

WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms, 24-hour front desk

Location

Epsom, gb

Modern Comforts and Convenient Location

Luxurious Amenities: Enjoy a comfortable stay with Hypnos beds, free Wi-Fi, and flatscreen TVs in every room. Pamper yourself with ensuite baths, hairdryers, and complimentary toiletries.

Convenient Services: Benefit from a 24-hour front desk and free parking during your stay. The hotel's location just 2.1 km from Nonsuch Park offers a peaceful retreat, while still being close to attractions like Walton-on-the-Hill.

Easy Access: With London Heathrow Airport just 18 km away, traveling to and from Orchid Epsom is a breeze. Experience a blend of modern convenience and relaxation at our hotel.

Book your stay at Orchid Epsom; Sure Hotel Collection by Best Western now for a memorable experience!

Accommodations

Rooms & Suites

Check-in

Check-out

Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

7.6

Very Good

1,332 reviews

Highlights

+Helpful and friendly staff
+Good location

Could Improve

–Cleanliness issues
–Limited food options

Cleanliness6.5

Some mentions of tired bathrooms and bedbugs indicate cleanliness issues.

Service9.5

Numerous reviews praised staff for being friendly, helpful, and accommodating.

Location9.0

multiple guests highlighted the excellent location of the hotel, making it convenient for their needs.

Room Quality7.0

Rooms noted as comfortable, though some described them as needing a refurbishment.

Amenities7.0

Basic amenities mentioned, including WiFi which had issues.

Value for Money7.9

Guests felt that the hotel provided good value for the price paid.

Food and Beverage6.5

Food options are basic and several reviews noted the lack of breakfast.

Overall Experience7.5

Guests had a generally positive experience with some notable drawbacks.

Lisa

Couple · Jun 2026

Nice, comfortable and lovely staff.

Liked:It was just as seen. A nice little hotel fit for purpose. Chris on the front desk was amazing and helpful.

Disliked:Cobwebs on the lamps next to the bed. The cleaners need to make sure they clean things like that.

via Nuitee

alannah

Solo Traveller · Jun 2026

Liked:The room was very clean and comfortable, chris and Rebecca were very welcoming and helpful

via Nuitee

Hayley

Family With Children · Jun 2026

Would not stay again until a full renovation has occurred.

Liked:The staff at the hotel are all friendly and super helpful. Conveniently next to a lovely pub for dinner and drink in the evening.

Disliked:Firstly I understand the hotel is 3 stars however I was very disappointed with our room. We have stayed before and it was not as bad as this. I have attached pictures of our mattress and the state of the bathroom. Everything needs a lot of renovating. The floor was bending and felt very unstable. The bathroom needs a complete refurb. The mattress needs to be disposed of immediately. Thankfully I didn’t see it until the morning otherwise I think I would’ve slept in my car. The room was hot. Thermostat said 25’c. No air con available just a broken standing fan that did not really do anything. Hairdryer was a travel sized mini that was secured to the wall leaving you about 30cm of cable and no availability to a mirror. The ‘finishing touches’ were not really there. The plug socket upside down left me thinking for hours who and why would someone do this.

via Nuitee

Solo Traveller · Jun 2026

Liked:Staff response

Disliked:They didn't provided dental kit.

via Nuitee

Location

How to Find Us

272 Kingston Road Epsom

Epsom · gb

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

A deposit may be required at the property.

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Guest Reviews

What Guests Say

7.6

Very Good

1,332 reviews

Highlights

+Helpful and friendly staff
+Good location

Could Improve

–Cleanliness issues
–Limited food options

Cleanliness6.5

Some mentions of tired bathrooms and bedbugs indicate cleanliness issues.

Service9.5

Numerous reviews praised staff for being friendly, helpful, and accommodating.

Location9.0

multiple guests highlighted the excellent location of the hotel, making it convenient for their needs.

Room Quality7.0

Rooms noted as comfortable, though some described them as needing a refurbishment.

Amenities7.0

Basic amenities mentioned, including WiFi which had issues.

Value for Money7.9

Guests felt that the hotel provided good value for the price paid.

Food and Beverage6.5

Food options are basic and several reviews noted the lack of breakfast.

Overall Experience7.5

Guests had a generally positive experience with some notable drawbacks.

Lisa

Couple · Jun 2026

Nice, comfortable and lovely staff.

Liked:It was just as seen. A nice little hotel fit for purpose. Chris on the front desk was amazing and helpful.

Disliked:Cobwebs on the lamps next to the bed. The cleaners need to make sure they clean things like that.

via Nuitee

alannah

Solo Traveller · Jun 2026

Liked:The room was very clean and comfortable, chris and Rebecca were very welcoming and helpful

via Nuitee

Hayley

Family With Children · Jun 2026

Would not stay again until a full renovation has occurred.

Liked:The staff at the hotel are all friendly and super helpful. Conveniently next to a lovely pub for dinner and drink in the evening.

via Nuitee

Solo Traveller · Jun 2026

Liked:Staff response

Disliked:They didn't provided dental kit.

via Nuitee