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Orchid Hotel, Epsom Surrey, Sure Collection by Best Western

Epsom · gb

Orchid Hotel, Epsom Surrey, Sure Collection by Best Western

7.6
Very Good1,271 reviews
  1. Hotel Collection
  2. /Hotels in Epsom
  3. /Orchid Hotel, Epsom Surrey, Sure Collection by Best Western
Offsite parking discounted rates availableParkingSelf parking (surcharge)Offsite parking discounted rates availableSecured parkingScreens / Barriers between staff and guests for safety

Check-in / Check-out

From 03:00 PM · Until 11:00 AM

Classification

3-Star Hotel

Amenities

Offsite parking discounted rates available, Parking, Non-smoking rooms, Family rooms, Luggage storage, Facilities for disabled guests

Location

Epsom, gb

Modern Comforts and Convenient Location

Luxurious Amenities: Enjoy a comfortable stay with Hypnos beds, free Wi-Fi, and flatscreen TVs in every room. Pamper yourself with ensuite baths, hairdryers, and complimentary toiletries.

Convenient Services: Benefit from a 24-hour front desk and free parking during your stay. The hotel's location just 2.1 km from Nonsuch Park offers a peaceful retreat, while still being close to attractions like Walton-on-the-Hill.

Easy Access: With London Heathrow Airport just 18 km away, traveling to and from Orchid Epsom is a breeze. Experience a blend of modern convenience and relaxation at our hotel.

Book your stay at Orchid Epsom; Sure Hotel Collection by Best Western now for a memorable experience!

Loading rooms and rates...

Location

How to Find Us

272 Kingston Road Epsom

Epsom · gb

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

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ORCHID HOTEL, EPSOM SURREY, SURE COLLECTION BY BEST WESTERN

Guest Reviews

What Guests Say

7.6

Very Good

1,271 reviews

Highlights

  • +Helpful and friendly staff
  • +Good location

Could Improve

  • –Cleanliness issues
  • –Limited food options
Cleanliness6.5

Some mentions of tired bathrooms and bedbugs indicate cleanliness issues.

Service9.5

Numerous reviews praised staff for being friendly, helpful, and accommodating.

Location9.0

multiple guests highlighted the excellent location of the hotel, making it convenient for their needs.

Room Quality7.0

Rooms noted as comfortable, though some described them as needing a refurbishment.

Amenities7.0

Basic amenities mentioned, including WiFi which had issues.

Value for Money7.9

Guests felt that the hotel provided good value for the price paid.

Food and Beverage6.5

Food options are basic and several reviews noted the lack of breakfast.

Overall Experience7.5

Guests had a generally positive experience with some notable drawbacks.

Anne

Couple · May 2026

6

Convenient

Liked:Near the pub for dinner. Although the breakfast is a take away version the sausage bap was good.
Disliked:Although superficially clean it could have done with a deep clean eg edges of carpets

via Nuitee

Graham

Solo Traveller · May 2026

9

Abi was fantastic when I missed placed my key and it was a great response from him as he made me feel better about the s

via Nuitee

Jikku

Solo Traveller · May 2026

4

I wouldn't stay here again

Liked:The location was ideal. Had charging station for my electric car at the shell pump next door. Also pub available if food is needed. Staff available 24/7
Disliked:The sink was blocked. Reported to staff but they could not find solution to fix the issue. We had to use a spoon to unclog it ourselves. Toilet and bathroom is outdated. Room is okay

via Nuitee

Martin

Solo Traveller · May 2026

7
Liked:Closeness to pub
Disliked:Looked tired. Bathrooms in particular lacked love and car. Poor quality repairs on tiling. Ex Premium Inn property which has lacked tlc in recent years. Shame.

via Nuitee