Dubai · AE

Citymax Hotel Al Barsha at the Mall

Name: Citymax Hotel Al Barsha at the Mall
Address: Behind Mall of Emirates, Al Barsha First, Dubai, Dubai
Telephone: +971 4 409 8000
Rating: 8.6

8.6

Excellent204 reviews

Free WiFiWheelchair accessible parkingFree self parkingCovered parkingSecured parkingWheelchair-accessible van parking

Check-in / Check-out

From 02:00 PM · Until 12:00 PM

Classification

3-Star Hotel

Amenities

Elevator, Fitness facilities, ATM/banking, Gift shops or newsstand, Shopping on site, Breakfast available (surcharge)

Location

Dubai, AE

Luxurious Amenities

Indulge in a host of amenities at Citymax Hotel Al Barsha at the Mall including a health club, complimentary Wi-Fi, and 24-hour room service. Satisfy your cravings at the City Cafe or grab a quick bite at the coffee shop. Relax with a drink at the bar/lounge after a long day.

Convenient Location

Situated in Al Barsha, our hotel is just a short walk from the famous Mall of the Emirates and Ski Dubai, offering you endless shopping and entertainment options nearby.

Traveler's Delight

With a roundtrip airport shuttle, free parking, and proximity to major landmarks like Burj Al Arab and Dubai Miracle Garden, Citymax Hotel Al Barsha at the Mall ensures a seamless and enjoyable stay for all guests.

Experience luxury and convenience - book your stay now at Citymax Hotel Al Barsha at the Mall.

Loading rooms and rates...

Location

How to Find Us

Behind Mall of Emirates, Al Barsha First, Dubai

Dubai · AE

+971 4 409 8000

Policies

Good to Know

Check-in & Check-out

Check-in from 02:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

One child 4 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
Only registered guests are allowed in the guestrooms.
No pets and no service animals are allowed at this property.
A deposit may be required at the property.

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Dubai · AE

Citymax Hotel Al Barsha at the Mall

8.6

Excellent204 reviews

Free WiFiWheelchair accessible parkingFree self parkingCovered parkingSecured parkingWheelchair-accessible van parking

Check-in / Check-out

From 02:00 PM · Until 12:00 PM

Classification

3-Star Hotel

Amenities

Elevator, Fitness facilities, ATM/banking, Gift shops or newsstand, Shopping on site, Breakfast available (surcharge)

Location

Dubai, AE

Luxurious Amenities

Convenient Location

Situated in Al Barsha, our hotel is just a short walk from the famous Mall of the Emirates and Ski Dubai, offering you endless shopping and entertainment options nearby.

Traveler's Delight

Experience luxury and convenience - book your stay now at Citymax Hotel Al Barsha at the Mall.

Loading rooms and rates...

Guest Reviews

What Guests Say

8.6

Excellent

204 reviews

Highlights

+Friendly staff
+Great location
+Good value for money

Could Improve

–Cleaning issues
–Inconsistent room amenities

Cleanliness7.9

Mixed reviews regarding cleanliness, with some complaints about an ingrained smell of cigarettes.

Service9.3

The staff, including Zaima and Momin, received numerous positive mentions for their helpfulness and friendliness.

Location9.4

Consistently praised for being close to the Mall of the Emirates and metro station.

Room Quality8.8

Rooms are described as modern and clean, although there were some issues with amenities.

Amenities8.3

Facilities are well-maintained, but there were complaints regarding the TV and shower drain.

Value for Money8.3

Desirable for budget travelers, particularly for those exploring the city.

Food and Beverage7.9

Food variety lacks, though the quality is acceptable.

Overall Experience8.9

Generally positive experiences with a few highlighted concerns.

IrishkaVi

NONE · Aug 2026

Dubai City Max Al Bashar 2026

Liked:The location is very convenient, the hotel is clean, the staff and reception are friendly and helpful, the food is fresh, and cleaning is thorough and daily. The shuttle to the sea is absolutely fantastic!

via tripadvisor

58humphreym

Couples · Aug 2026

Amazing stay

Liked:Very nice Hotel ,, Definitely I will recommend family and friends,,my special Thanx to Apple and Madam JEANE,,,,,SANSNIKA AND MARIA bravo keep it up

via tripadvisor

465deneshb

Couples · Aug 2026

Very bad experience

Liked:Receptionists at the hotel didn’t let us to check in after showing the original receipt. We have given our legal EID and still they pretend that we impersonate someone else. My wife’s email address is under her EID. We ain’t lying and we are traveling to most of the hotels in UAE under the same name and we didn’t face this issue. I told them to call a manager yet nobody seems to be appeared, I feel that this hotel is looting money from guests and the travel agent has already been paid to the hotel. We left your hotel after wasting 3 hours staying in the lobby and We booked another hotel. We will never come to this hotel never ever.

via tripadvisor

H2H505

Solo Travel · Jul 2026

Bad Experiance

Liked:The property enjoys an excellent location, with convenient access to almost everything, and its overall design is impressive. However, the housekeeping team appeared to lack adequate training and hospitality experience. Guest parking is also insufficient, with too few spaces available. While two reception team members were genuinely friendly and welcoming, the overall service experience was inconsistent. The security staff’s approach felt unnecessarily rigid and would benefit from further hospitality-focused training, particularly in guest interaction and service etiquette. The amenities shown in the attached photo were only provided after I specifically requested them. With stronger staff training, improved service standards, and better parking arrangements, this property could offer a significantly better guest experience.

via tripadvisor

Location

How to Find Us

Behind Mall of Emirates, Al Barsha First, Dubai

Dubai · AE

+971 4 409 8000

Policies

Good to Know

Check-in & Check-out

Check-in from 02:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Important Information

One child 4 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
Only registered guests are allowed in the guestrooms.
No pets and no service animals are allowed at this property.
A deposit may be required at the property.

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