Name: DoubleTree Suites by Hilton Htl & Conf Cntr Downers Grove
Address: 2111 Butterfield Rd, Downers Grove, Illinois, 60515, Downers Grove, 60515
Telephone: 1-630-971-2000
Rating: 8.2

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DoubleTree Suites by Hilton Htl & Conf Cntr Downers Grove | Member Rates | Dyme

Free WiFiWheelchair accessible parkingFree self parkingWheelchair-accessible van parkingWheelchair-accessible on-site restaurantWheelchair-accessible pool

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

4-Star Hotel

Amenities

Fitness facilities, Health or beauty spa nearby, Express check-out, Health club, Clubhouse, Free WiFi

Location

Downers Grove, US

Experience unparalleled comfort and convenience at DoubleTree Suites by Hilton Hotel & Conference Center Downers Grove.

Recreational Amenities

Unwind in style with our health club and refreshing indoor pool. Whether you're looking to stay active or simply relax, we provide everything you need for an enjoyable stay.

Dining and Refreshments

Savor delicious meals at our on-site restaurant, or grab a quick snack at the café. Our bar/lounge is the perfect spot to unwind with your favorite drink after a busy day.

Exceptional Meetings and Events

With over 35,000 square feet of flexible event space, including 14 meeting rooms, we are the ideal destination for your next conference or special occasion.

Plan your escape to comfort and convenience—book your stay now!

Accommodations

Rooms & Suites

Check-in

Check-out

Guests

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Guest Reviews

What Guests Say

8.2

Excellent

172 reviews

Highlights

+Great location
+Large and spacious rooms
+Convenient amenities

Could Improve

–Sub-standard cleanliness
–Loud noise disturbances
–Maintenance issues

Cleanliness4.8

Multiple complaints about unclean rooms and unsatisfactory housekeeping service.

Service9.7

Staff was attentive to needs, but handling of issues could be improved.

Location9.3

Great location with many dining options and convenient access.

Room Quality6.7

Mixed reviews; rooms were spacious but not updated, with some maintenance issues.

Amenities9.3

On-site restaurant and Starbucks along with nearby shopping were appreciated.

Value for Money8.2

Value is questionable given the complaints about cleanliness and room quality.

Food and Beverage8.8

On-site dining options and nearby restaurants were positively noted.

Overall Experience8.9

Overall experience varied greatly; positive service but severe cleanliness issues detracted.

bellasp2026

Family · Mar 2026

Wouldn’t stay here if it was free

Liked:This hotel is disgusting to say the least. The room was not clean and we initially didn’t realize until we went to take a shower and there were still dirty wash clothes hanging from The shower, not only that, no garbage bags, the tub was filthy, mold in the shower, dust hanging around the mirror and the vents..stains all over the floor. And the manager Diego Eloisa was very uncooperative and nonchalant, as if it was normal. Offered to give me points instead of a refund. Totally unacceptable! I will be submitting their unfair practices to the trade Commission

via tripadvisor

jessicarL2329IT

Solo Travel · Aug 2025

Loud AC, screaming kids

Liked:Would not stay here again. The AC is loud and shut on/off again all night, waking me up. There's a stain on the ceiling from water damage. The shower has a strange design where there's only a half pane of glass and the rest of it's open so you have to stand under the shower and get sprayed with cold water when you turn it on, then water splashes out onto the floor as you shower. There were also guests here with kids that were literally screaming in the hallways at night. It went on for hours, and I saw other guests looking out their rooms to see what was going on. When I called the front desk at 9:45, they told me they were aware of it but that curfew doesn't start until 10:00 and quiet hours start at 11:00. It's bizarre to me that a hotel would allow that kind of noise at any part of the day or night.

via tripadvisor

Z5975JDchristinec

Business · Aug 2025

SUB-STANDARD ROOM & HOTEL CONDITION

Liked:SUB-STANDARD ! IF THERE WAS A NEGATIVE RATING...IT WOULD STILL BE TOO HIGH. THE ROOMS NEED A COMPLETE REMODEL BUT THE WORST PART WAS THE LACK OF CLEANLINESS AND LACK OF REPAIR. 1. Tub shower head leaked so bad, it actually ran water not dripped and splashed water all over the toilet and floor. husband got it to stop leaking from the shower and got it to come out of the tub spout which stopped the splashing and noise which you could hear in the sleeping area. 2. Sink faucet needs to be replaced. It was stripped and difficult to turn the handle. 3. The water temp was way to hot, it was scalding and you couldn't put your hand under it. actually steamed coming out of the faucet. Illinois code is 115degrees. this was way beyond that. 4. Bathroom floor dirty, broken tiles, not even vacuumed and stained so wasn't even washed in between guests. 5. Housekeeping changed sheets and when I pulled back the comforter that evening, giant stain couldn't miss it...not sure how housekeeper DIDN'T see it or maybe didn't care would be a better description. So we stripped the beds to inspect them and found the other bed comforter dirty, stained. Reported it to the front desk, they sent another housekeeper with clean sheets and comforter. The "clean" comforter had a blood smear on it. 6. refrigerator full of sandwiches, bottle water, protein drinks, new styrofoam coolers & smaller cooler bag left on table to fill with the food/drink for the ride home. had taken things to the car first thing in the morning, went to breakfast, came back and everything in the refrigerator was gone, coolers/cooler bag sitting on floor in hallway by the room. Husband had 10lbs of salmon fillets in frig from Lake Michigan fishing trip that was going in one of the coolers with ice. ALL GONE. HOUSEKEEPER DIDN'T EVEN CHECK TO SEE IF WE HAD CHECKED OUT YET. IT WAS 10AM, CHECK-OUT IS NOON. SHE SHOULD HAVE CALLED FRONT DESK TO SEE IF WE CHECKED OUT. SHOULD NOT HAVE TAKEN ANYTHING. THEN THEY OFFER ME HILTON HONORS POINTS FOR THE INCONVENIENCE... LIKE WE WOULD EVER CONSIDER STAYING AT ANOTHER HILTON PROPERTY LOL... DO YOURSELF A FAVOR AND STAY AT MOTEL 6... GUARANTEE ITS IN BETTER CONDITION THAT THIS PLACE. THIS IS 100% REAL REVIEW AND OUR EXPERIENCE AT THIS LOCATION. WHAT A DISAPPOINTMENT AND MANAGEMENT OBVIOUSLY DOESN'T CARE ABOUT THE CONDITION.

via tripadvisor

Q5198UWjamesg

Family · Aug 2025

Bad stay

Liked:I stayed for two nights and had to switch rooms four times due to major issues—smelly sheets, a hole in the wall, and generally poor room conditions. I was traveling with my 8-year-old, and the constant disruptions made this stay very difficult. On the first night, I called the front desk around 2 AM to request clean sheets. I had tried calling four times with no answer. When someone finally picked up, the agent said she couldn’t leave the desk to bring anything up—even though it was clear she had left earlier. There was no accountability or care. On the second night, we didn’t sleep at all. Guests were running through the hallways and being extremely loud in the courtyard late into the night. No staff intervened. After returning home, I contacted Hilton to speak with a manager. That conversation was just as disappointing. The manager lacked professionalism or empathy, and I asked Hilton not to have her contact me again. Sadly, I cannot recommend this property and expect much better from the Hilton brand.

via tripadvisor

Location

How to Find Us

2111 Butterfield Rd, Downers Grove, Illinois, 60515

Downers Grove · US

1-630-971-2000

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

<ul> <li>Reservations are required for golf tee times. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. </li><li>The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. </li><li>Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation. </li><li>Contactless check-in and contactless check-out are available.</li><li>This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).</li> </ul>

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