Name: Crowne Plaza Dallas Downtown by IHG
Address: 1015 Elm Street, Dallas, TX 75202
Rating: 7

Crowne Plaza Dallas Downtown by IHG | Member Rates | Dyme

WiFi availableFree WiFiParkingAccessible parkingParking garageRestaurant

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

4-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Non-smoking rooms, Air conditioning

Location

Dallas, us

Prime Location near Popular Dallas Attractions

Located just minutes away from the JFK Memorial, the Crowne Plaza Hotel Dallas Downtown offers a prime city center location for exploring all that Dallas has to offer.

Luxurious Amenities for a Comfortable Stay

Guests can enjoy a range of amenities including an outdoor rooftop swimming pool, a state-of-the-art fitness center, and free weekday newspapers in the lobby. The hotel also provides 24-hour front desk service and wireless internet access for convenience.

Proximity to Key Dallas Landmarks

Situated steps away from the Dallas Aquarium and the House of Blues entertainment venue, guests at the Crowne Plaza Hotel have easy access to popular Dallas attractions. The American Airlines Center, home to the Stars hockey team, is also nearby.

Experience the best of Dallas at the Crowne Plaza Hotel Dallas Downtown. Book your stay now!

Accommodations

Rooms & Suites

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Guests

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Guest Reviews

What Guests Say

7.0

Very Good

2,000 reviews

Highlights

+Good location
+Helpful staff

Could Improve

–Poor service
–Misleading information on amenities

Cleanliness5.8

Reports of very dirty windows and a large dead insect found in the room.

Service7.8

Some guests highlighted helpful staff but noted significant issues with responsiveness.

Location8.8

Several reviews appreciated the hotel’s convenience and proximity to downtown attractions.

Room Quality7.3

Rooms were generally described as good; however, some issues with unavailability of booked room types.

Amenities6.3

Limited amenities as described, such as a poorly stocked shop and breakfast arrangements.

Value for Money6.8

Concerns about misleading information on breakfast costs and parking fees.

Food and Beverage6.3

Breakfast arrangement was confusing and perceived as a disappointment.

Overall Experience7.3

Multiple negative experiences regarding service and cleanliness overshadowed positive sentiments.

Corissa

Extended Group · Jun 2026

It was a little hard to find where to go but eventually we made it.

Liked:Very helpful front staff

Disliked:Breakfast was not included for every guest in our room

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Vassdal

Solo Traveller · Jun 2026

Nice location for exploring, but don't get the breakfast

Liked:The location was quite good if you want to explore the city, and the hotel was a mix of fancy and well used. You could see the tear and wear both on the rooms, and the pool. We loved the pool and the way you got a good view over the city. The staff werw also friendly.

Disliked:We payed extra for breakfast through booking.com in advance and ran into issues the first day. We booked a three person room and assumed that ment we had booked breakfast for all three of us. According to the hotel that only ment for two people, so we ended up having to pay extra to get the last person in. We also ended up having to pay a mandatory gratitude on top of the breakfast bill pr person pr day. Because of this I will not recomend booking breakfast with the hotel through this website because it only causes a mess. I will say that the staff was trying to help us solve the issue, and that "booking.com" also ended up refunding us the breakfast bill for the last person. Still it was not an okey situation as it felt like there were hidden cost that we were not aware of before paying extra to have breakfast. Another weird thing was when our room was cleaned the first day they only left us two new towels, and didnt give us any more toilet paper.

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Rehema

Couple · Jun 2026

It was great, I had a blast

Liked:Clean

Disliked:Housekeepers don’t come everyday.

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George

Couple · Jun 2026

Great place with helpful people

Liked:Great location

Disliked:16th floor

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Location

How to Find Us

1015 Elm Street

Dallas · us

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

You must show a valid photo ID and a credit card upon check-in. Special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply. Guests must be 21 years old or older to check in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Swimming pool: Closed from Thu, Oct 1, 2026 until Tue, May 25, 2027 A deposit may be required at the property.

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