Name: Union Hotel Cusco
Address: Calle Unión, 189, Cusco
Telephone: +51 84 774986
Rating: 9.4

WiFi availableFree WiFiRestaurantBarLaundryLaundry washed per local authority guidelines

Check-in / Check-out

From 01:00 PM · Until 10:00 AM

Classification

4-Star Hotel

Amenities

WiFi available, Free WiFi, Non-smoking rooms, 24-hour front desk, Restaurant, Room service

Location

Cusco, PE

Central Location in Cusco

Union Hotel Cusco, located just steps away from Central Market and La Merced Church, offers a convenient and vibrant setting for your stay in Cusco.

Comfortable Rooms and Amenities

The hotel provides well-equipped rooms with modern amenities including a flat-screen TV, private bathroom, and coffee machine, ensuring a comfortable stay for all guests.

Relaxation and Dining Options

Guests can enjoy a delicious buffet breakfast each morning and unwind in the hot tub after a day of exploring the nearby attractions.

Experience the best of Cusco at Union Hotel Cusco - book your stay now for a memorable and enjoyable visit.

Accommodations

Rooms & Suites

Check-in

Check-out

Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

9.4

Exceptional

1,635 reviews

Highlights

+Helpful and accommodating staff
+Great location and activities

Could Improve

–Rooms not matching photos
–Noisy streets near certain rooms

Cleanliness8.7

Overall clean but some mentioned issues like dark rooms and lack of ventilation in bathrooms.

Service10.0

Staff is described as very helpful, accommodating, and kind throughout various reviews.

Location9.7

Consistently highlighted as a great location with central access to markets and attractions.

Room Quality8.7

Rooms were noted to differ from pictures; some found them dark or uncomfortable.

Amenities9.7

Activities like cooking classes and friendly alpacas add unique value.

Value for Money9.2

Breakfast and room sizes were somewhat questioned versus price, but overall value remains positive.

Food and Beverage9.2

Breakfast is mentioned, though some reviews imply it could be more substantial.

Overall Experience10.0

A generally positive experience with great staff and location, balancing small drawbacks.

Rebecca

Family With Children · Aug 2026

Liked:Kiki the alpaca

Disliked:No heating, loud, uncomfortable, very basic accommodation for the price, poor breakfast

via Nuitee

340jonasp

Family · Aug 2026

Great Hotel but prone to blackouts

Liked:Amazing location in the heart of Cusco. Staff are super friendly especially Juan. But we experienced rolling blackouts and the staff could have done more to manage a stressful situation. Blackouts are out of their control but managing the experience is not.

via tripadvisor

616eugenew

Couples · Aug 2026

Electricity and Water Disruptions During Our Stay

Liked:We experienced electricity and water disruptions during our two nights stay in this hotel. The hotel reception would not provide us with a clear explanation for the repeated electricity and water disruptions. This morning, however, one of the waiters informed me that the disruption was district-wide. Even if the problem was beyond the hotel's control, I believe a four-star hotel should have had contingency measures in place to minimize the impact on its guests. A standby generator or another emergency power system could have provided essential electricity during the outage. The hotel should also have an adequate reserve water tank or emergency water supply so that guests can continue to use the toilets, wash, and meet other basic needs when the main water supply is interrupted. More importantly, the hotel could have communicated openly with its guests about what was happening, provided regular updates, explained what emergency measures were being taken, and offered temporary alternatives while the problem was being resolved. Instead, we were left without clear information and had to repeatedly ask the reception about the situation. I understand that a district-wide disruption may not have been caused by the hotel. However, the hotel's responsibility is not only to prevent problems within its control, but also to be prepared to respond appropriately when outside problems affect essential services. For a four-star, service-oriented hotel, reliable contingency plans for basic necessities such as water and electricity should be expected. Even a much more modest hotel should have basic emergency measures in place to protect the comfort, sanitation, and safety of its guests. A concrete example of how the disruptions inconvenienced us was I woke up the other day, I urgently needed to use the bathroom. The situation had become so difficult that I even asked reception if they could bring me a bucket of water so I could manually flush the toilet after using it. I also considered going to a restaurant just to use the restroom and take care of my basic needs there, but at around 5:00 a.m., I wasn't even sure if any restaurants would be open. These were the kinds of alternatives I had to think about because there was no running water. I

via tripadvisor

Adéla

Solo Traveller · Aug 2026

Perfect place to stay in Cuzco

Liked:Perfect spot in the centre. Walking distance to anything I needed.

via Nuitee

Location

How to Find Us

Calle Unión, 189

Cusco · PE

+51 84 774986

Policies

Good to Know

Check-in & Check-out

Check-in from 01:00 PM. Check-out by 10:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

For VAT payment exemption, please be sure to provide passport with date of entry stamped + the TAM Andean Immigration Card. Based on local tax laws, Peruvian citizens (and foreigners staying more than 59 days in Peru) must pay an additional fee of 18% .To be exempt from this 18% additional fee (IVA), a copy of the immigration card and passport must be presented. Please note both documents are required for fee exemption. Guests who are not able to present both documents will be required to pay the fee. Foreign business travelers who require a printed invoice, will also be charged the additional 18% regardless of the length of their stay in Peru. This fee is not automatically calculated in the total costs for the reservation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. A deposit may be required at the property.

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Guest Reviews

What Guests Say

9.4

Exceptional

1,635 reviews

Highlights

+Helpful and accommodating staff
+Great location and activities

Could Improve

–Rooms not matching photos
–Noisy streets near certain rooms

Cleanliness8.7

Overall clean but some mentioned issues like dark rooms and lack of ventilation in bathrooms.

Service10.0

Staff is described as very helpful, accommodating, and kind throughout various reviews.

Location9.7

Consistently highlighted as a great location with central access to markets and attractions.

Room Quality8.7

Rooms were noted to differ from pictures; some found them dark or uncomfortable.

Amenities9.7

Activities like cooking classes and friendly alpacas add unique value.

Value for Money9.2

Breakfast and room sizes were somewhat questioned versus price, but overall value remains positive.

Food and Beverage9.2

Breakfast is mentioned, though some reviews imply it could be more substantial.

Overall Experience10.0

A generally positive experience with great staff and location, balancing small drawbacks.

Rebecca

Family With Children · Aug 2026

Liked:Kiki the alpaca

Disliked:No heating, loud, uncomfortable, very basic accommodation for the price, poor breakfast

via Nuitee

340jonasp

Family · Aug 2026

Great Hotel but prone to blackouts

via tripadvisor

616eugenew

Couples · Aug 2026

Electricity and Water Disruptions During Our Stay

via tripadvisor

Adéla

Solo Traveller · Aug 2026

Perfect place to stay in Cuzco

Liked:Perfect spot in the centre. Walking distance to anything I needed.

via Nuitee