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Novotel Cusco

Cusco · PE

Novotel Cusco

9.1
Exceptional800 reviews
  1. Hotel Collection
  2. /Hotels in Cusco
  3. /Novotel Cusco
WiFi availableFree WiFiRestaurantSpa/wellness centerBarSnack bar

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

4-Star Hotel

Amenities

WiFi available, Free WiFi, Non-smoking rooms, 24-hour front desk, Restaurant, Room service

Location

Cusco, PE

Historic Charm in the Heart of Cusco

Modern Comforts: Novotel Cusco offers modern rooms with heating, cable TV, minibar, and room service 24/7. Some rooms even feature a flat-screen TV for added luxury.

Gastronomic Delights: Indulge in international and local cuisine at La Cave Restaurant or enjoy a drink at the bar. The heated patio, covered by a stunning glass ceiling, provides a unique dining experience.

Convenience at Your Fingertips: Benefit from free WiFi on public computers, a 24-hour reception, tour desk, and a second restaurant, Le Cote Jardin 365. Explore the nearby Plaza De Armas and the cathedral just 3 blocks away.

Experience the best of Cusco at Novotel. Book your stay now!

Loading rooms and rates...

Location

How to Find Us

San Agustin, 239

Cusco · PE

+51 84 581033

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

Based on local tax laws, Peruvian citizens (and foreigners staying more than 59 days in Peru) must pay an additional fee of 18%. To be exempt from this 18% additional fee (IVA), a copy of the immigration card and passport must be presented. Please note both documents are required for fee exemption. Guests who are not able to present both documents will be required to pay the fee. Foreign business travelers who require a printed invoice, will also be charged the additional 18% regardless of the length of their stay in Peru. This fee is not automatically calculated in the total costs for the reservation.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian. A deposit may be required at the property.

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Guest Reviews

What Guests Say

9.1

Exceptional

800 reviews

Highlights

  • +Friendly staff
  • +Convenient location

Could Improve

  • –Room quality needs improvement
  • –Value for money concerns
Cleanliness9.1

Rooms were clean and tidy, but some mentioned the need for updates.

Service10.0

Staff were consistently mentioned as friendly, helpful, and attentive.

Location9.5

Location was praised as convenient with close proximity to attractions.

Room Quality8.6

Rooms were described as basic but comfortable; some needed updating.

Amenities9.0

Good amenities, although a few guests suggested some updates.

Value for Money8.1

Mixed reviews; some felt it was overpriced compared to competitors.

Food and Beverage9.0

Breakfast received high praise for variety and quality.

Overall Experience9.6

Overall stay was enjoyable, especially highlighted for service.

luc

Solo Traveller · Oct 2026

8
Liked:The building, old mansion and the location close to the historical center, yet in a quiet area.
Disliked:Food can be better.

via Nuitee

fatmir

Solo Traveller · Aug 2026

10

Perfect hôtel - staff is smiley, professional and kind

Liked:Great hôtel very central! Reception is trully amazing! The breakfast is complete. The staff is 5 stars.

via Nuitee

Sharon

Couple · Jul 2026

8

A nice stay in centre of Cusco

Liked:Location and customer service
Disliked:Price

via Nuitee

Girish

Couple · Jul 2026

7

Decent for short stays

Liked:1. Great location. 2. Continuous supply of Muna tea at hotel reception is appreciated 3. Rooms are spacious 4. In house ATM was convenient 5. Staff are welcoming
Disliked:1. Rooms are dimly lit with just two small lamps. Furthermore, light from the window is blocked by neighbouring buildings. Overall led to a pretty dull room atmosphere. 2. Tea/coffee supplies are not replenished regularly by housekeeping 3. Phones didn’t work in our room

via Nuitee

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