Name: The Plaza Hotel Columbus at Capitol Square
Address: 75 East State Street, Columbus, OH 43215
Telephone: +16143654500
Rating: 6.8

The Plaza Hotel Columbus at Capitol Square | Member Rates | Dyme

ParkingSecured parkingRestaurantScreens / Barriers between staff and guests for safetyConcierge serviceFitness facilities (surcharge)

Check-in / Check-out

From 04:00 PM · Until 12:00 PM

Classification

4-Star Hotel

Amenities

Fitness facilities (surcharge), Parking, Non-smoking rooms, Air conditioning, Restaurant, Pets allowed

Location

Columbus, us

Luxurious Accommodations

Experience comfort and convenience at Sheraton Hotel Columbus Capitol Square. Each room features a cable TV, coffee machine, and private bathroom with premium amenities. Select rooms offer stunning views, ensuring a memorable stay.

Dining and Entertainment

Indulge in a culinary journey at The Plaza Restaurant and Lounge, serving delectable meals and drinks in a vibrant setting. Craving a coffee fix? Starbucks in the lobby has you covered for your daily brew.

Prime Location

Conveniently situated in Columbus, Ohio, our hotel is near popular attractions like the Columbus Museum of Art and Ohio State University Golf Club. With a 24-hour front desk and fitness center, your every need is met at Sheraton Hotel Columbus Capitol Square.

Book now for an unforgettable stay!

Accommodations

Rooms & Suites

Check-in

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Guests

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Guest Reviews

What Guests Say

6.8

Good

462 reviews

Highlights

+Room changes were available
+Staff attempted resolution

Could Improve

–Cleanliness issues
–Inoperable amenities
–Poor overall experience

Cleanliness4.5

The rooms are extremely outdated, neglected, and dirty.

Service8.0

Staff interactions made the situation worse, with mixed responses from agents.

Location9.5

Standard quality for this hotel tier.

Room Quality6.5

Three room changes needed before finding a moderately clean room.

Amenities7.5

Limited functional amenities, with only one elevator working.

Value for Money6.5

Based on the overall negative experience, not a good value.

Food and Beverage8.5

Breakfast setup with no customers raises concerns about food freshness.

Overall Experience3.5

Overall stay was unacceptable on every level.

954franzf

Business · Jul 2026

Abandoned

Liked:Air conditioning broken, or at least never went below 81. Resonance with all the post apocalyptic feel reviews already written. The 'sign shadow' of 'Sheraton' on the building's facade says it all. I looked out my window and was jealous of the homeless i could see below. At least they could smoke to ease their discomfort.

via tripadvisor

jsilvi1584

Couples · Apr 2026

Terrible hotel

Liked:Right off the start, only one of five elevators was operational, and the one working elevator took forever to service the 20+ floors. Then it took several tries to get the room key to work. The ice machine on our floor was broken. There are no refrigerators or microwaves in the rooms. The shower barely had lukewarm water after several minutes of running hot water wide open. The hotel looked nice on the web site, but it is no wonder it is significantly cheaper than anything nearby. And from the looks of other reviews we got lucky that our air conditioner actually worked. If the price seems too good to be true, it definitely is.

via tripadvisor

RachelFranc

Business · Mar 2026

Dilapidated Shelter Masquerading As A Hotel

Liked:It took two hours, and putting me in five different rooms until one actually had the bare minimum for a hotel stay. The first room I was assigned had no water. I called, and they moved me to another room. The second room had no capacity to turn off the heating, and the temperature remained at 83ºF and kept climbing. I called, and they moved me again. The third room they put me in had the toilet and tub backed up with standing water. I called and they moved me again. The fourth room they tried to put me in had no faucets for the tub. The fifth and final room they assigned me at least had working water and temperature, but it had ripped curtains, stained linens, and felt more like a depressed detention center than a hotel room. There was no fridge, so I asked for one. The sole maintenance worker brought up a fridge and plopped it right down in the middle of the room. Better than nothing, I guess! I asked the maintenance worker if the hotel was going out of business or something, and he said no. From the non-functioning doors in the lobby to the non-functioning 3 elevators (out of 4) to the non-functioning escalators, to the old and dilapidated style and ambience of the entire building, it felt like this hotel was scheduled for demolition, and I was the last person to stay there. It's clear that management does not care about guests' well-being or safety, and likely doesn't know the first thing about hospitality. It seems the location and former glory of the building still attracts business, but I cannot in good conscience recommend this hotel to anyone. If my work wasn't paying for this, I would have felt very ripped off. Stay elsewhere!!

via tripadvisor

O8845JTchriss

Family · Nov 2025

How Do You Give Less Than 1 Star ? ? ?

Liked:HOW DO YOU GIVE LESS THAN 1 STAR???? I rarely write negative reviews, but after our stay at The Plaza Hotel Columbus Square from November 14–16, 2025, I feel obligated to share what happened. What we experienced was far beyond disappointing. It was completely unacceptable. Before our trip, this property was advertised as part of the Marriott brand. Only upon arrival did we learn that it had been de-flagged by Marriott, with no prior notice or communication. Had we known this, we would never have booked here, and everything that followed made that painfully clear. It took three separate room changes before we found a room that * was even moderately clean, * had a functioning HVAC system, and * included the pull-out bed we needed. To make matters worse, the TV in our final room did not work at all, and we ultimately had to accept having no hot water, meaning cold showers for the entire stay. The rooms are extremely outdated, neglected, and dirty. The phone handset was covered in some kind of grease or lubricant that took major effort to wash off my hands. Several electrical outlets didn’t work, leaving us scrambling to charge basic devices. Bathroom supplies—tissues, toilet paper, clean towels—were barely stocked. The entire property feels abandoned and unsafe. The décor looks unchanged since the 1980s—old, worn-down furniture, no flowers, no updated photos, nothing that matched the images on their website. The atmosphere was so vacant and eerie that it genuinely felt like walking into The Shining. Staff interactions made the situation worse. The morning front desk agent acted irritated that we complained about legitimate issues, while the evening agent was apologetic and clearly embarrassed. She even told us it was her last night working in “this place,” which said a lot about the conditions. The restaurant area was empty. When I came down for coffee, the hostess was practically asleep at her stand. The bar looked like it hadn’t been restocked in months. The bartender openly commented that the new owner was “super cheap,” and based on our experience, that was not an exaggeration. The breakfast was a buffet style set up. With no customers anywhere to be found, and based on all the other issues in the hotel, there was no way to know how old the food was. Hours or Days ?? There are four elevators, yet only one was operating. The other three were locked at lobby level for unknown reasons. Riding the single functioning elevator felt unsafe and unnerving. If you read this and still stay at this hotel, you will have no one to blame but yourself. This property should not be operating in its current condition. Our stay was unacceptable on every level, and I strongly recommend choosing any other hotel.

via tripadvisor

Location

How to Find Us

75 East State Street

Columbus · us

+16143654500

Policies

Good to Know

Check-in & Check-out

Check-in from 04:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In the event of an early departure, the property will charge you the full amount for your stay. You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

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