Sonesta Columbus Downtown

Mixed feedback: several guests described rooms as clean and the property as beautiful, but multiple reports of odd smells, standing water on the bathroom floor and one report of a 'disgusting' room lower the score.

Generally praised: many guests called staff friendly, professional and helpful (valet team, bartender, restaurant staff). A notable complaint about poor follow-through/compensation for a room change reduces the score slightly.

Consistently strong: repeatedly cited as convenient for venues, restaurants, ballpark and conference access (Skyway). Frequent positive mentions make this a top strength.

Mixed: comfortable beds and some unique room elements reported, but issues include plumbing-related room changes, alarms from garage, external light intrusion, outdated floors/rooms and occasional noise.

Underwhelming: guests noted no pool, no in-room microwaves, broken ice machine on a floor, paid parking and paid premium streaming wifi; some amenities (breakfast included) were also missing or costly.

Perceived as overpriced by multiple guests (examples: very high nightly rate, pricey restaurant/menu items); several felt the price did not match the room/amenity experience.

Generally positive for restaurant and bar service (restaurant repeatedly praised, bartender noted as great and helpful credits), but the breakfast buffet received specific criticism for poor quality at a high price.

Overall impressions lean positive: many guests described great or enjoyable stays, praising location, staff and appearance; however, there are a few significant negative experiences (room substitutions, refunds, noise) that temper the score.