Name: Hilton Garden Inn Columbus-University Area
Address: 3232 Olentangy River Road, Columbus, OH 43202
Telephone: +1 614-263-7200
Rating: 8.6

Hilton Garden Inn Columbus-University Area | Member Rates | Dyme

WiFi availableFree WiFiParkingFree ParkingRestaurantSwimming pool

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

3-Star Hotel

Amenities

WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms, Air conditioning

Location

Columbus, us

Modern Amenities and Comfortable Guestrooms: Experience a stay at our Columbus hotel where modern amenities meet comfort. Our guestrooms are designed to provide you with a relaxing and enjoyable stay, ensuring you feel right at home during your visit.

Convenient Location: Situated just minutes away from The Ohio State University, our hotel is the perfect choice for travelers looking to explore the area. With popular attractions like the Greater Columbus Convention Center and Ohio State Fairgrounds nearby, you'll have easy access to the best that Columbus has to offer.

On-Site Dining and Services: Indulge in a delicious breakfast at our Great American Grill or grab a snack from our 24-hour convenience store. Stay connected with free high-speed internet access and unwind while watching your favorite shows on our in-room flat-screen TVs. Book your stay at Hilton Garden Inn Columbus-University Area for a memorable experience.

Accommodations

Rooms & Suites

Check-in

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Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

8.6

Excellent

370 reviews

Highlights

+Comfortable beds
+Convenient location
+Great food

Could Improve

–Dirty rooms
–Maintenance issues
–Housekeeping not performed

Cleanliness7.6

Several reviews mention dirty rooms and poor housekeeping.

Service9.6

Most reviews highlight pleasant staff and good service.

Location9.1

Guests frequently appreciate the hotel's convenient location.

Room Quality8.1

Some rooms described positively, but issues with maintenance noted.

Amenities8.1

Amenities like the pool and breakfast received mixed feedback.

Value for Money8.6

Generally seen as good value, though issues with cleaning impact perception.

Food and Beverage9.1

Guests mention a delicious restaurant and good breakfast.

Overall Experience8.7

Mixed experiences but generally positive with a recommendation.

Shauna

Extended Group · Aug 2026

The room/housekeeping was great!!! The front desk needs some hospitality training.

Liked:The room was clean and comfortable.

Disliked:The front desk staff was rude, spoke very softly and mumbled. Both of the women that checked us in and checked us out were extremely unprofessional. The ice machine was difficult to use as we had to ask for a smaller cup bc ours was all too big to fit. They ran out of coffee in the lobby (9am on a Monday morning) and the front desk attendant was extremely frustrated that she had to fill it. She left all of us waiting at the desk while she filled it and was extremely unprofessional as she yelled at us that she HAD to fill the coffee.

via Nuitee

Spreak

Solo Travel · Jul 2026

Avoid if Possible...

Liked:I don't usually write negative reviews and generally try to give businesses the benefit of the doubt, but my experience with this hotel was extremely disappointing. Due to a trip being canceled, I needed to cancel my reservation and provided three days' notice. Rather than working with me to find a reasonable solution, Elise was rude and completely unwilling to help. I even asked if my stay could simply be moved to another night, but that option was refused outright. It became very clear that customer service was not a priority. The only concern seemed to be collecting payment, regardless of the circumstances. To make matters worse, I was threatened with being reported if I refused to pay the fees they were demanding. Throughout the process, I felt treated with a lack of respect and basic courtesy. A little understanding and flexibility would have gone a long way, especially when I provided advance notice. Unfortunately, this experience left a very negative impression, and I would not stay at this property again.

via tripadvisor

michael

Couple · Jul 2026

The hotel was very comfortable, staff was excellent and friendly., location to our venue was good. Would stay again

Liked:Very friendly staff and proximity to our venue.

Disliked:There wasn’t really anything I didn’t like. Kind of wish breakfast was included in the price but that wasn’t a big deal either.

via Nuitee

R2926OMjenniferr

Business · Jul 2026

Cultivate Show

Liked:Hilton Garden Inn, thank you for accommodating my co-worker and I with 2 rooms last minute and at almost midnight after 2 hotels in the area OVERBOOKED & cancelled us on arrival. NATHANIAL, your customer service was extraordinary and professional! You reaching out to let us know we didn’t have to move rooms for the 2 night stay was the icing on the cake! The hotel is very clean, rooms are updated and breakfast was yummy. Thank you again! Jennifer from Miami

via tripadvisor

Location

How to Find Us

3232 Olentangy River Road

Columbus · us

+1 614-263-7200

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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