Name: Residence Inn by Marriott Buffalo Galleria Mall
Address: 107 Anderson Road, Cheektowaga, NY 14225
Telephone: +1 716-892-5410
Rating: 8

Residence Inn by Marriott Buffalo Galleria Mall, Cheektowaga | Member Rates | Dyme

WiFi availableFree WiFiParkingLaundryLaundry washed per local authority guidelinesBusiness center

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

3-Star Hotel

Amenities

WiFi available, Free WiFi, Parking, Non-smoking rooms, Air conditioning, Fitness center

Location

Cheektowaga, us

Luxurious Self-Catering Rooms with Premium Amenities

Indulge in Comfort and Convenience

Experience the comfort of custom comforters and feather pillows in every room, some even featuring a cozy fireplace. The in-room kitchen with modern appliances and ample cupboard space makes dining in a delight.

Relax and Unwind in Style

Enjoy the indoor pool, hot tub, and barbecue facilities during your stay. Don't miss the complimentary breakfast with fresh ingredients and the free managers’ reception held some evenings in the lobby.

Convenient Location and Nearby Attractions

Located just a short drive from Ralph Wilson Stadium and Casino Niagara, Residence Inn Buffalo offers the perfect blend of relaxation and entertainment. Book now for an unforgettable stay!

Accommodations

Rooms & Suites

Check-in

Check-out

Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

8.0

Excellent

283 reviews

Highlights

+Great location
+Friendly staff
+Good breakfast

Could Improve

–Cleanliness issues
–Aging facilities

Cleanliness7.0

Mixed feedback on cleanliness, with some reviews indicating dirty rooms and lack of hygiene.

Service8.5

Overall positive experiences with staff, identified as friendly and helpful.

Location8.5

Consistently mentioned as a great location with easy access to shops and highways.

Room Quality7.5

Some reviews indicate rooms are worn and in need of maintenance.

Amenities8.0

Amenities like breakfast and pool received positive remarks despite some issues.

Value for Money8.0

General satisfaction with value, despite some concerns over pricing.

Food and Beverage8.5

Positive comments about the breakfast and variety offered.

Overall Experience8.0

Guests had enjoyable stays overall but noted areas needing improvement.

Laurie

Couple · Aug 2026

We always have a great stay at Residence Inns. Especially welcoming after busy vacation days. It’s like your home away f

Liked:Convenient for our vacation needs, food selection for breakfast was excellent, property was clean and the staff is excellent.

via Nuitee

Nikki

Couple · Aug 2026

Terrible experience & overpriced

Disliked:The hotel had a ridiculous room deposit fee of $250. It’s unfathomable how a business thinks it’s ok to request such a high amount of money to be put on hold for a deposit. That money, although refunded eventually, is held for a week. It’s wrong to do in general, but to hold it even after checkout is terrible business. Who has $250 to spare or freeze up, especially traveling. Also the man at the desk was incredibly rude while simultaneously dismissing me as a guest

via Nuitee

C5641IJvincentc

Business · Jul 2026

Stay at your own risk !

Liked:This was our third time staying at this hotel, and it will absolutely be our last. Each visit has been progressively worse, and this stay was completely unacceptable from start to finish. The majority of the staff appeared completely clueless, unprofessional, and utterly indifferent to the problems we repeatedly brought to their attention. It was like dealing with people who had no idea what they were doing and simply didn’t care enough to find a solution. This is also one of the first Marriott properties we have ever stayed at where the hotel immediately charged the full stay upon check-in rather than placing the appropriate hold for incidentals and settling the final charges at departure. They tied up over $4,000 on my family member’s debit card and more than $1,000 on my card. We explained NUMEROUS times that we would be splitting the cost, yet the hotel continued authorizing charges left and right to our room without properly handling the billing. This was completely unacceptable and extremely frustrating. Then there was the room itself. The air conditioning broke multiple times. Staff attempted to repair it but were unable to fix the problem. Despite this, we were never offered the option to move to another room. Instead, we were handed a small box fan for a two-bedroom “suite” with a pullout sofa and kitchenette. Seriously? What exactly was that supposed to accomplish? A box fan is not an acceptable solution when the air conditioning in an entire suite is repeatedly failing. As if that wasn’t bad enough, the room had multiple water stains throughout the ceilings. The bathroom ceiling was cracked to the point that I honestly kept thinking it looked like it could come down at any moment. There was wallpaper peeling off the walls, and the entire room smelled stale and unclean. We brought these issues to the staff’s attention multiple times, and their response was essentially nothing. THEY DON’T CARE. That is the biggest problem with this hotel. The staff seems completely indifferent to the guest experience. No urgency. No accountability. No meaningful attempt to resolve problems. They simply do whatever they want and expect guests to accept it. We feel that we were grossly overcharged for a room that was nowhere near the standard we should expect from a Marriott property. The condition of the room, the repeated air-conditioning failures, the billing issues, and the complete lack of concern from the staff made this stay an absolute nightmare. I have already contacted Marriott Corporate, and this matter will be escalated. I fully expect someone at the corporate level to investigate how this hotel is being operated and how guests are being treated. My advice is simple: STAY HERE AT YOUR OWN RISK. Based on our experience, I would strongly recommend staying somewhere else. We have given this property multiple chances, and each visit has been worse than the last. Never again.

via tripadvisor

Xiao

Family With Children · Jun 2026

Comfort stay but need better cleaning

Liked:Room layout was great. Free breakfast was good. The kitchen was handy.

Disliked:The shower was dirty. There were different lengths of hairs on the shower wall. It was disgusting.

via Nuitee

Location

How to Find Us

107 Anderson Road

Cheektowaga · us

+1 716-892-5410

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In the event of an early departure, the property will charge you the full amount for your stay. A deposit may be required at the property.

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Guest Reviews

What Guests Say

8.0

Excellent

283 reviews

Highlights

+Great location
+Friendly staff
+Good breakfast

Could Improve

–Cleanliness issues
–Aging facilities

Cleanliness7.0

Mixed feedback on cleanliness, with some reviews indicating dirty rooms and lack of hygiene.

Service8.5

Overall positive experiences with staff, identified as friendly and helpful.

Location8.5

Consistently mentioned as a great location with easy access to shops and highways.

Room Quality7.5

Some reviews indicate rooms are worn and in need of maintenance.

Amenities8.0

Amenities like breakfast and pool received positive remarks despite some issues.

Value for Money8.0

General satisfaction with value, despite some concerns over pricing.

Food and Beverage8.5

Positive comments about the breakfast and variety offered.

Overall Experience8.0

Guests had enjoyable stays overall but noted areas needing improvement.

Laurie

Couple · Aug 2026

We always have a great stay at Residence Inns. Especially welcoming after busy vacation days. It’s like your home away f

Liked:Convenient for our vacation needs, food selection for breakfast was excellent, property was clean and the staff is excellent.

via Nuitee

Nikki

Couple · Aug 2026

Terrible experience & overpriced

via Nuitee

C5641IJvincentc

Business · Jul 2026

Stay at your own risk !

via tripadvisor

Xiao

Family With Children · Jun 2026

Comfort stay but need better cleaning

Liked:Room layout was great. Free breakfast was good. The kitchen was handy.

Disliked:The shower was dirty. There were different lengths of hairs on the shower wall. It was disgusting.

via Nuitee