The Palmetto Hotel, Charleston | Member Rates

Name: The Palmetto Hotel
Address: 194 East Bay Street, Charleston, South Carolina, 29401, Charleston, 29401
Telephone: 1-843-823-3604
Rating: 9.4

The Palmetto Hotel, Charleston | Member Rates | Dyme

Free WiFiCovered parkingSecured parkingWheelchair-accessible on-site restaurantHealth or beauty spa nearbyHealth or beauty spa nearby

Check-in / Check-out

From 04:00 PM · Until 11:00 AM

Classification

4-Star Hotel

Amenities

Free breakfast, Meeting rooms, Health or beauty spa nearby, Proposal/romance packages available, Free bicycles on site, Free WiFi

Location

Charleston, US

Walkability

Walk

Bike

Convenient Amenities for Your Comfort

Make use of complimentary wireless internet, concierge services, and a nearby fitness facility to enhance your stay. Enjoy a delightful meal at the on-site restaurant or unwind at the bar/lounge.

Luxurious Accommodations

Rest in one of the 45 air-conditioned rooms featuring Smart TVs and minibars. Stay connected with complimentary Wi-Fi and enjoy digital programming. Relax in the private bathroom with a rainfall showerhead and designer toiletries.

Prime Location in Charleston

Experience the charm of Charleston Historic District with a stay at The Palmetto Hotel. Just a short walk from Port of Charleston Cruise Terminal and Charleston City Market, immerse yourself in the beauty of Waterfront Park and the historic Dock Street Theater.

Book your stay at The Palmetto Hotel for a luxurious and convenient experience near Port of Charleston Cruise Terminal.

Neighbourhood

What’s Nearby

Waterfront Park (CARTA Green Line)

0.1 miles

A convenient stop on the free Downtown Area Shuttle (DASH) Green Line, connecting to major attractions in Charleston's historic district.

Husk

0.6 miles

A renowned restaurant celebrating Southern ingredients and cuisine, housed in a historic Victorian building.

4.5

FIG

0.6 miles

An exceptional farm-to-table dining experience focusing on local ingredients with a refined atmosphere.

4.6

The Ordinary

1.2 miles

A bustling Lowcountry oyster bar and seafood hall from the team behind FIG, located in a historic bank building.

4.6

Poogan's Porch

0.6 miles

A historic Southern restaurant known for its authentic Lowcountry cuisine and charming Victorian setting.

4.4

Hyman's Seafood

0.4 miles

A long-standing Charleston institution offering a wide selection of fresh seafood in a casual, family-friendly atmosphere.

Rainbow Row

0.1 miles

A picturesque series of 13 brightly colored historic Georgian-style row houses, iconic to Charleston.

Historic Charleston City Market

0.4 miles

A historic market featuring hundreds of local vendors selling handcrafted items, souvenirs, and food.

4.5

Nathaniel Russell House Museum

0.6 miles

A meticulously restored Federal-style townhouse from 1808, famous for its 'free-flying' staircase and period furnishings.

4.7

Gibbes Museum of Art

0.7 miles

Charleston's premier art museum, housing a significant collection of American art with a focus on the South and local connections.

4.7

King Street

0.4 miles

Charleston's main shopping district, offering a diverse mix of luxury brands, local boutiques, and antique shops.

The Gin Joint

0.05 miles

An intimate cocktail bar renowned for its inventive gin-based drinks and pre-Prohibition era ambiance.

4.6

Accommodations

Rooms & Suites

Check-in

Check-out

Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

9.4

Exceptional

290 reviews

Highlights

+Great location
+Friendly staff
+Nice amenities

Could Improve

–Cleanliness issues
–Overpriced value
–Noise from busy street

Cleanliness8.1

Several reviews mentioned dirty carpets and poor bathroom maintenance.

Service10.0

Service quality was mentioned positively but had some complaints regarding specific staff interactions.

Location10.0

Multiple reviews praised the convenient location close to attractions.

Room Quality8.6

Mixed feedback; while some rooms were praised, others were described as smaller and not matching the expensive rate.

Amenities10.0

General satisfaction with the lobby offerings and included breakfast.

Value for Money8.5

Many reviews indicated the hotel felt overpriced for the quality experienced.

Food and Beverage10.0

The breakfast and bar offerings received overall positive feedback.

Overall Experience10.0

Despite some criticisms, the overall sentiment remains positive.

NiklasB171

Family · Jan 2026

Boutique Style with Noticeable Service Trade-Offs

Liked:As someone who stays over 120 nights per year in hotels, I feel comfortable comparing experiences across a wide range of properties. While the hotel is stylish and well located, the overall value did not meet expectations. At approximately 1,100.- for two nights, even during New Year’s Eve, the experience felt overpriced. The rooms are on the smaller side, and comfort did not fully match the rate. Breakfast was acceptable but quite limited, with no variety across days and no alternative milk options. A simple request for a straw for our toddler was declined in a way that felt unnecessarily abrupt. The pet cleaning fee of 150.- stood out as particularly high — higher than we’ve paid at many luxury hotels, where the service level is noticeably stronger. In my experience, this stay reflected a common issue with some boutique hotels, where design and branding seem to come at the expense of service depth. Overall, a pleasant concept, but the pricing and service level were misaligned during our stay.

via tripadvisor

Getaway47257632191

NONE · Dec 2025

Our stay at the Palmetto

Liked:We loved the location and vibe of this hotel. We would have no complaints except it is located on a very busy street. There is a lot of road noise at night and early morning. We were placed in one of the balcony rooms in the front. Would recommend requesting a room not on the street and it would be a non-issue. There is hot chocolate, coffee, and water in the beautiful lobby and we enjoyed delicious cocktails at the bar. All of the staff were friendly and courteous. Overall, I would recommend the hotel for location with walkability to many of the main attractions.

via tripadvisor

dewittmorgan

NONE · Nov 2025

Overpriced Stay at Budget Hotel

Liked:We stayed here two years ago and really enjoyed ourselves; it definitely looked and felt like a luxury hotel. Unfortunately, while the rates are even higher, the standard is clearly lower. The carpets are stained in the hallways and our room is disgusting. Stained carpets, bathroom vent caked with dust and falling from the ceiling, missing pieces of floor trim, and the worst caulking I’ve ever seen in a shower. I stay at a Hyatt for work 50 nights a year and this is below even budget hotel standards. Customer service is equally bad evidenced by no valet available to take our car at checkin…last stay we were met curbside before we even got out of the car…this time we were directed to pull around the corner and park the car ourselves. Room 308; I’m happy to send you pictures. Our daughter will be at CofC for the next 4 years, but this is the last $2000 you’ll get from us and we’ll no longer recommend this hotel to anyone visiting the area.

via tripadvisor

ac1028

NONE · Nov 2025

beautiful hotel

Liked:beautiful hotel in a very convenient location. thoughtful decor down to the simplest detail. top of the line! very nice continental breakfast included with your room.

via tripadvisor

FAQs

Common Questions

Check-in is from 04:00 PM and check-out is by 11:00 AM. Early check-in and late check-out may be available upon request.

Yes, the hotel offers spa, fitness center for guests.

Yes, parking is available. Contact the hotel directly for current rates.

Yes, complimentary Wi-Fi is available throughout the hotel.

Yes, the hotel has an on-site restaurant for guests.

No promo codes needed. As a Dyme member, you automatically receive wholesale pricing up to 35% below public rates.

Sustainability

Travel That Gives Back

Every booking through Dyme directly funds clean energy infrastructure.

5,910 tons

CO₂ Avoided Annually

~271,000

Equivalent Mature Trees Per Year

15 Central Parks

Of Mature Trees Equivalent

Sustainability at The Palmetto Hotel

LowHigh

Medium Carbon

The Palmetto Hotel in Charleston does not publicly list any specific sustainability certifications. However, its management company, Aimbridge Hospitality, has a brand-wide commitment to sustainability through its ESG strategy and support for the AHLA 'Responsible Stay' initiative. The hotel implements property-specific operational practices such as a linen reuse program and offering complimentary bicycles for guests. [Note: Practices reported but not independently verified.]

Linen Reuse Program, Complimentary Bicycles

Emissions estimates are calculated using the local electricity grid carbon intensity for the hotel’s region, sourced from the U.S. EPA eGRID database (for U.S. properties) and Electricity Maps (for international properties). All sustainability information is derived from publicly available data sources, including hotel websites and certification bodies, and may not reflect the hotel’s actual energy usage or specific sustainability measures. Figures are approximate and provided for indicative purposes only.

Location

How to Find Us

194 East Bay Street, Charleston, South Carolina, 29401

Charleston · US

1-843-823-3604

Policies

Good to Know

Check-in & Check-out

Check-in from 04:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

<ul> <li>Parking height restrictions apply. </li><li>Cashless payment methods are available for all transactions.</li> </ul>

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Guest Reviews

What Guests Say

9.4

Exceptional

290 reviews

Highlights

+Great location
+Friendly staff
+Nice amenities

Could Improve

–Cleanliness issues
–Overpriced value
–Noise from busy street

Cleanliness8.1

Several reviews mentioned dirty carpets and poor bathroom maintenance.

Service10.0

Service quality was mentioned positively but had some complaints regarding specific staff interactions.

Location10.0

Multiple reviews praised the convenient location close to attractions.

Room Quality8.6

Mixed feedback; while some rooms were praised, others were described as smaller and not matching the expensive rate.

Amenities10.0

General satisfaction with the lobby offerings and included breakfast.

Value for Money8.5

Many reviews indicated the hotel felt overpriced for the quality experienced.

Food and Beverage10.0

The breakfast and bar offerings received overall positive feedback.

Overall Experience10.0

Despite some criticisms, the overall sentiment remains positive.

NiklasB171

Family · Jan 2026

Boutique Style with Noticeable Service Trade-Offs

via tripadvisor

Getaway47257632191

NONE · Dec 2025

Our stay at the Palmetto

via tripadvisor

dewittmorgan

NONE · Nov 2025

Overpriced Stay at Budget Hotel

via tripadvisor

ac1028

NONE · Nov 2025

beautiful hotel

Liked:beautiful hotel in a very convenient location. thoughtful decor down to the simplest detail. top of the line! very nice continental breakfast included with your room.

via tripadvisor