Sheraton Chapel Hill Hotel | Member Rates

Name: Sheraton Chapel Hill Hotel
Address: One Europa Dr, Chapel Hill, North Carolina, 27517, Chapel Hill, 27517
Telephone: 1-919-968-4900
Rating: 8.8

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Sheraton Chapel Hill Hotel | Member Rates | Dyme

Free WiFiWheelchair accessible parkingRV, bus, truck parkingSelf parking (surcharge)Free RV, bus, truck parkingWheelchair-accessible van parking

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

3-Star Hotel

Amenities

Express check-out, Comprehensive recycling policy, Free WiFi, 24-hour front desk, Terrace, Garden

Location

Chapel Hill, US

Walkability

Walk

Bike

Welcome to the Sheraton Chapel Hill Hotel, your ideal retreat in the heart of Chapel Hill, where comfort meets convenience.

Relax and Rejuvenate

Unwind in our inviting outdoor pool or stay active in our state-of-the-art 24-hour fitness center. Whether you’re looking to enjoy leisure or stay fit, our recreational amenities have you covered.

Culinary Delights Await

Indulge your taste buds at Carolina 1663 Restaurant, where mouthwatering dishes and a vibrant bar/lounge create the perfect dining experience. Prefer to dine in? Our room service is available for your convenience during limited hours.

Versatile Meeting Spaces

Host your next event in our expansive conference center, offering 16,000 square feet of flexible space across 9 meeting rooms. Perfect for everything from business meetings to weddings, we cater to your every need.

Don’t miss out on an unforgettable stay—book your room at Sheraton Chapel Hill Hotel today!

Neighbourhood

What’s Nearby

Europa Dr at Europa Center

0.2 miles

A convenient local bus stop providing access to Chapel Hill Transit routes.

Mediterranean Deli, Bakery, and Catering

2.1 miles

A beloved Chapel Hill institution known for its fresh, authentic Mediterranean and Greek cuisine, which reopened in September 2025 after a fire.

4.6

The Loop Pizza Grill

1.7 miles

Serving American favorites like pizza, burgers, and salads in a casual, family-friendly setting, this restaurant reopened in late January 2026 after flood damage.

4.3

Zaxby's (127 E Franklin St)

2.3 miles

A fast-casual chain specializing in chicken fingers and wings, with this specific location on Franklin Street expected to open in early 2025.

3.9

Sweetgreen (122 E Franklin St)

2.3 miles

A popular restaurant offering healthy and customizable salads and warm bowls, with plans to open this Franklin Street location before the end of 2025.

4.2

Ackland Art Museum

2.3 miles

Located on the UNC campus, this museum features a diverse collection of over 21,000 works of art, including European masterworks, Asian art, and contemporary pieces, with free admission.

4.6

Morehead Planetarium and Science Center

2.4 miles

The oldest and largest planetarium in the South, offering engaging shows about space and science exhibits on the UNC campus.

4.6

Coker Arboretum

2.4 miles

A serene 5-acre botanical garden on the UNC campus, perfect for a leisurely stroll among diverse trees and shrubs.

4.8

Franklin Street

2.2 miles

The vibrant heart of downtown Chapel Hill, bustling with a mix of unique shops, diverse restaurants, and lively nightlife venues.

4.6

University Place

1.7 miles

A redeveloping mixed-use lifestyle center offering a variety of retail stores, restaurants, and entertainment options.

Accommodations

Rooms & Suites

Check-in

Check-out

Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

8.8

Excellent

158 reviews

Highlights

+Exceptional service
+Clean rooms

Could Improve

–Poor customer service
–Inconsistent food quality

Cleanliness8.6

Clean rooms but incidents suggest potential issues with items not being secure.

Service8.1

Mixed experiences; some staff were friendly, but others, especially the receptionist, were rude and unhelpful.

Location9.6

Standard quality for this hotel tier.

Room Quality9.1

Standard quality for this hotel tier.

Amenities9.1

Standard quality for this hotel tier.

Value for Money8.6

Some complaints about pricing and charges.

Food and Beverage8.1

Food quality inconsistent, particularly the dinner experience was disappointing.

Overall Experience9.1

Despite some negatives, enjoyable stay with great bar staff.

kellycE6605KF

Couples · Mar 2026

Over an hour waiting to be checked in and no attendant on property…

Liked:I hate doing this because this is a really lovely property and it has so much potential, but out of 3 stays here, 2 have had major issues and this last issue is basically unforgivable. I have a previously passed review of this property that gives it quite a good rating, but since then, it’s very much changed.. I’d like to preface by saying I’ve waited for a full 5 days to be contacted and have someone attempt to make this right before posting this review; however, even with calling both the hotel and corporate MULTIPLE TIMES this week, no one has contacted me through phone or email. This is extremely long, but I want to include every detail so you see how many chances we’ve given them to make this right. With that, here’s what happened… We arrived late Tuesday night after the UNC game. I requested a mobile key when I realized that we’d likely be late getting there, as it was a 7 pm game. I noticed, before ever getting to the property, that the mobile key had not been assigned and we’d also been assigned to a room that was not what we booked. We booked a club level king with balcony and were given two queens with no balcony. The rate was not adjusted for the cheaper room we had been assigned, but we figured we’d deal with that later. At that point, we were just hoping for the mobile key to be ready when we got in later, as we’d have just gone in and gone to bed. When we got to the property, far later, we noticed there was no one at the desk. There was a chef sitting in the waiting area and we figured we, and he, were waiting for someone to come back. We expected this to be momentary; however, after about 5 minutes, we noticed the chef started looking for someone to help us and started calling people from his cell. Upon 5 minutes turning to 15, we were getting slightly annoyed and asked the chef (Henry) if he knew what was going on. Let me pause to say that Henry was the bright moment in this buffoonery. He was doing all he could to help us, and was so kind, even though it wasn’t his job. This man was just waiting to turn in the restaurant deposit. He didn’t have to try to help. But he did! He let us know he’d called “the boss” and was waiting on a call back. He even went to a desk attendant’s room (off duty, but on property) and tried to get her to get up to help us. She refused, from what we understood because no one ever came and he just gave us a no head shake upon returning to us. We then called the corporate line and were placed on hold with Marriott corporate for over 30 minutes. I explained calling the property would do no good, as no one was there, but we watched corporate dial the number repeatedly while leaving us on hold. Then, she returned and hung up on us. To be clear, because I know what I’d likely be thinking if I read this, we were not rude to this person. We were annoyed, but not out of the way to her in any capacity. We even told her our frustration was not with her and we’d be grateful if she could just get us in any room for the night and we’d deal with logistics later, which Henry can confirm. He heard this entire exchange. To clarify, we could see an assigned room type, but no number. Henry was looking through keys, but had no idea which might be ours. We asked corporate ID she could help him find our number. This is when she disconnected, whether intentionally or accidentally. Finally, after neither Henry or us getting an answer or call back for OVER AN HOUR, we left. We made a 2+ hour drive home. We spoke to corporate on the way and created a case and I will say the man we spoke to was great (Michael, if memory serves me). I gave the property 48 hours to call me before calling them. I was told by the desk attendant who answered that the attendant the night of our mishap had a “family emergency” and that’s why no one was there. She said she didn’t have details so, I needed to speak to a manager. I didn’t ask, but I was thinking, in the case of this emergency, shouldn’t a manager have come in? Or at least couldn’t the person on property come up to give us our room and key? Remember, I requested a mobile key so all this could’ve been avoided. Anyway, I left a message for the manager. No answer. I waited a day. No call back. Called again and no call back. Called a third time and still no call back. But they did have time to email me a survey about my stay. The irony. The change is still showing on my husband’s credit card and still no one has contacted us. We are easy going people. We booked a stay at this property again, even after they were unable to check us in for hours our first time staying there (due to a system issue) because we believe in second chances; however, I’m really very frustrated and not feeling too easy going at this point because no one is even attempting to make this right! That is insane to me when I’m positive they know what happened. Henry explained it as it happened. I left messages explaining it. There’s even a corporate case number assigned to it! My point is, this Sheraton was great the one stay we had there with no issues, but with 2/3 stays going wonky is a telling ratio. This is especially true with the last “stay” going down as it did. Are the rooms and property lovely? Yes. Are the amenities nice? Yes. But with a ratio of not being checked in on arrival 2/3 times, I’m not sure I’d ever choose this property, or even Marriott, ever again. And that is not so much due to those issues as it is the way they have handled this. Their response is subpar to other high end chains, at best. They are below Hilton in the extreme (had no issues at the Hiltons up the street), but even below the service we’ve had having to book a last minute stay at a Holiday Inn or Comfort Suites. The only word to describe this response with a $250 charge still on my card for a Tuesday night stay? Unacceptable. If they reach out, I’m willing to update this, but I don’t have high hopes since they haven’t reached out yet.

via tripadvisor

Z1755CLlauraw

Business · Feb 2026

shout out to front desk

Liked:Shout out to Xandria at the front desk. Over the holidays, the computer system for the door cards was not working, and she kindly and professionally worked it out. She kindly remembered the issues that I had and was very nice during the rest of my stay.

via tripadvisor

LKNCLP_2017

Solo Travel · Jan 2026

Little things make the difference…

Liked:The beds are comfortable and hotel is clean. But there are little things that are frustrating. Two times there was no coffee anywhere in the hotel. I guess one person doesn’t show up to work and no one else has the skill set to make guest coffee. We got hot water - no tea bags! #2. You can’t get on internet without an explanation from front desk because system doesn’t work right. #3. They make you scan a bar code for parking and you have to go get your license plate number and put in a special code to not get towed or charged. It is weird. The hotel isn’t in a place where someone would just need to use their parking lot to park. I don’t know if this is another revenue source for hotel but it is an inconvenience and most people don’t know their plate number so it is a hassle. Eggs were good. :-) and the front desk was very nice.

via tripadvisor

rosane29

Couples · Dec 2025

Compliments for Outstanding Service at Sheraton Chapel Hill

Liked:Compliments for Outstanding Service at Sheraton Chapel Hill My husband and I had the pleasure of staying at the Sheraton in Chapel Hill, NC, in room 326 during Thanksgiving. I want to take this opportunity to congratulate your organization for maintaining such high standards of hospitality. Special recognition goes to Gladys Cardona and Santiago Pascual, whose professionalism and friendliness truly stood out. They ensured our room was not only spotless but also consistently comfortable and welcoming. The attention to detail—from fresh linens and perfectly arranged amenities to the immaculate cleanliness of every corner—made our stay exceptionally pleasant. Their dedication reflects a genuine commitment to guest satisfaction, creating an environment that feels both relaxing and cared for. Please extend our gratitude to them for making our holiday experience memorable. Thank you for setting such a high benchmark for service quality.

via tripadvisor

FAQs

Common Questions

Check-in is from 03:00 PM and check-out is by 12:00 PM. Early check-in and late check-out may be available upon request.

Yes, the hotel offers swimming pool, spa, fitness center for guests.

Yes, parking is available. Contact the hotel directly for current rates.

Yes, complimentary Wi-Fi is available throughout the hotel.

Yes, the hotel has an on-site restaurant for guests.

The nearest station is Europa Dr at Europa Center, 0.2 miles from the hotel.

No promo codes needed. As a Dyme member, you automatically receive wholesale pricing up to 35% below public rates.

Sustainability

Travel That Gives Back

Every booking through Dyme directly funds clean energy infrastructure.

5,910 tons

CO₂ Avoided Annually

~271,000

Equivalent Mature Trees Per Year

15 Central Parks

Of Mature Trees Equivalent

Sustainability at Sheraton Chapel Hill Hotel

LowHigh

Medium Carbon

No specific sustainability certifications are publicly available for the Sheraton Chapel Hill Hotel. The hotel participates in Marriott International's brand-wide sustainability initiatives, which include goals for reducing environmental impact and eliminating single-use plastics. [Note: Practices reported but not independently verified.]

The Sheraton Chapel Hill Hotel implements guest room recycling

Emissions estimates are calculated using the local electricity grid carbon intensity for the hotel’s region, sourced from the U.S. EPA eGRID database (for U.S. properties) and Electricity Maps (for international properties). All sustainability information is derived from publicly available data sources, including hotel websites and certification bodies, and may not reflect the hotel’s actual energy usage or specific sustainability measures. Figures are approximate and provided for indicative purposes only.

Location

How to Find Us

One Europa Dr, Chapel Hill, North Carolina, 27517

Chapel Hill · US

1-919-968-4900

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

<ul> <li>Up to 2 children 15 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. </li><li>Only registered guests are allowed in the guestrooms. </li> <li>The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. </li><li>Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation. </li><li>Contactless check-out is available.</li><li>This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).</li> </ul>

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