Name: Mercure Carcassonne La Cité
Address: 18 Rue Camille Saint-Saens, Carcassonne, 11000
Rating: 8.6

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Mercure Carcassonne La Cité | Member Rates | Dyme

Offsite parking discounted rates availableParkingSelf parking (surcharge)Offsite parking discounted rates availableSecured parkingRestaurant

Check-in / Check-out

From 04:00 PM · Until 12:00 PM

Classification

4-Star Hotel

Amenities

Offsite parking discounted rates available, Electric bicycle charging station, Parking, Non-smoking rooms, Air conditioning, Swimming pool

Location

Carcassonne, fr

Luxurious Stay Near Carcassonne's Medieval District

Modern Rooms with Scenic Views

Experience comfort in air-conditioned rooms with modern amenities, offering picturesque views of the garden or Montagne Noire in soothing pastel tones.

Culinary Delights and Relaxation

Indulge in Mediterranean delicacies at Le Vicomté restaurant, complemented by a fine selection of wines. Unwind at the cozy bar by the fireplace for a perfect evening.

Convenience and Events

Enjoy free WiFi, room service, and free parking. With a garden and 3 meeting rooms for up to 90 people, host your events effortlessly. Book now to experience the charm of Mercure Carcassonne La Cité!

Accommodations

Rooms & Suites

Check-in

Check-out

Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

8.6

Excellent

1,547 reviews

Highlights

+Excellent location
+Friendly and helpful staff

Could Improve

–Slow service in restaurant
–Minor issues with amenities

Cleanliness8.6

Rooms are clean and nicely decorated, maintaining a standard quality for this hotel tier.

Service9.1

Staff were exceptional and welcoming, receiving high praise from multiple reviews.

Location9.1

Great location near key attractions, with many reviews highlighting its excellent position.

Room Quality8.6

Spacious rooms with a comfortable atmosphere, aligning with the expectations for this tier.

Amenities8.1

Good amenities offered, but some feedback regarding gym facilities and waiting times.

Value for Money8.6

Quality experience for the price paid, although some minor issues noted.

Food and Beverage8.1

Food was generally good, but some reviewers mentioned slow service in the restaurant.

Overall Experience8.7

Overall, a high-quality hotel experience aligned with personal expectations.

Stephen

Couple · Jun 2026

Great location for Carcassonne

Liked:The location is perfect for exploring the old city of Carcassonne. The staff were very helpful and efficient. Breakfast was good with plenty of choice.

Disliked:The room was quite warm on the first night, but seemed absolutely fine the second day.

via Nuitee

Bronwyn

Couple · May 2026

Great location

Liked:Staff were welcoming and friendly and let us check in early which was helpful. The restaurant, terrace and garden areas were great.

Disliked:Rooms need updating. It was great to have a pool in the heat but the pool area needs attention. Glasses were left at the unused bar and along the pool area for two days and the dirty towel basket was never emptied. It could be much improved by keeping it tidy and a few umbrellas or plants to soften it. It was like the staff had forgotten it existed.

via Nuitee

David

Solo Traveller · May 2026

Good all round

Liked:Well placed for the old city

Disliked:Standard room is a bit short of surfaces.

via Nuitee

Robert

Couple · May 2026

Rather old facility but great location

Liked:Good location for visiting the castle Staff were charming

Disliked:Rather cramped and dated room design, stools in lieu of chairs etc - not what expected from an Accor property Air conditioning does not operate below 24 Celsius

via Nuitee

Location

How to Find Us

18 Rue Camille Saint-Saens

Carcassonne · fr

Policies

Good to Know

Check-in & Check-out

Check-in from 04:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Please note that parking spaces are limited and subject to availability. Please note that children under 12 years old can enjoy breakfast for free.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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Guest Reviews

What Guests Say

8.6

Excellent

1,547 reviews

Highlights

+Excellent location
+Friendly and helpful staff

Could Improve

–Slow service in restaurant
–Minor issues with amenities

Cleanliness8.6

Rooms are clean and nicely decorated, maintaining a standard quality for this hotel tier.

Service9.1

Staff were exceptional and welcoming, receiving high praise from multiple reviews.

Location9.1

Great location near key attractions, with many reviews highlighting its excellent position.

Room Quality8.6

Spacious rooms with a comfortable atmosphere, aligning with the expectations for this tier.

Amenities8.1

Good amenities offered, but some feedback regarding gym facilities and waiting times.

Value for Money8.6

Quality experience for the price paid, although some minor issues noted.

Food and Beverage8.1

Food was generally good, but some reviewers mentioned slow service in the restaurant.

Overall Experience8.7

Overall, a high-quality hotel experience aligned with personal expectations.

Stephen

Couple · Jun 2026

Great location for Carcassonne

Liked:The location is perfect for exploring the old city of Carcassonne. The staff were very helpful and efficient. Breakfast was good with plenty of choice.

Disliked:The room was quite warm on the first night, but seemed absolutely fine the second day.

via Nuitee

Bronwyn

Couple · May 2026

Great location

Liked:Staff were welcoming and friendly and let us check in early which was helpful. The restaurant, terrace and garden areas were great.

via Nuitee

David

Solo Traveller · May 2026

Good all round

Liked:Well placed for the old city

Disliked:Standard room is a bit short of surfaces.

via Nuitee

Robert

Couple · May 2026

Rather old facility but great location

Liked:Good location for visiting the castle Staff were charming

Disliked:Rather cramped and dated room design, stools in lieu of chairs etc - not what expected from an Accor property Air conditioning does not operate below 24 Celsius

via Nuitee