Name: Hôtel Le Donjon - Cœur de La Cité Médiévale
Address: 2 Rue Du Comte Roger, La Cité, Carcassonne, 11000
Rating: 8.4

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Hôtel Le Donjon - Cœur de La Cité Médiévale, Carcassonne | Member Rates | Dyme

ParkingSelf parking (surcharge)Secured parkingRestaurantScreens / Barriers between staff and guests for safetyGuest education on local ecosystems and culture

Check-in / Check-out

From 04:00 PM · Until 12:00 PM

Classification

4-Star Hotel

Amenities

Guest education on local ecosystems and culture, Electric bicycle charging station, Parking, Non-smoking rooms, Air conditioning, Restaurant

Location

Carcassonne, fr

Historic Location in Carcassonne:

Situated within the medieval city of Carcassonne, Hôtel Le Donjon - Cœur de La Cité Médiévale offers a unique stay surrounded by ancient ramparts.

Charming Accommodations:

Individually decorated rooms with views of the street or garden, featuring modern amenities like flat-screen TVs, provide a cozy retreat overlooking the citadel or lush garden.

Delightful Dining and Services:

Enjoy a buffet breakfast, savor traditional French cuisine at the on-site restaurant, and unwind at the cocktail bar. With a 24-hour reception, room service, and laundry facilities, every guest's needs are catered to.

Experience the magic of medieval Carcassonne at Hôtel Le Donjon - Cœur de La Cité Médiévale. Book your stay now!

Accommodations

Rooms & Suites

Check-in

Check-out

Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

8.4

Excellent

3,398 reviews

Highlights

+Friendly staff
+Great location
+Good breakfast

Could Improve

–Cleanliness issues
–Room size limitations

Cleanliness7.8

Some reviews mentioned issues with cleanliness, particularly in older buildings.

Service9.0

Staff is described as very friendly and helpful.

Location9.3

Many guests appreciated the central location and proximity to attractions.

Room Quality7.5

Reviews noted that some rooms were small and dated, not matching expectations for a 4-star hotel.

Amenities8.0

Amenities received mixed feedback, with some positive notes on breakfast and parking.

Value for Money8.5

Overall, considered fair given the location, but some felt it could be better.

Food and Beverage8.5

Breakfast was often praised for its variety and quality.

Overall Experience8.5

Guests generally enjoyed their stay despite some areas needing improvement.

Julia

Couple · Jun 2026

Great location, breakfast could be better.

Liked:Great location, room had beautiful views over the city and the gardens. Nice to have a private garden to sit outside. Comfortable room.

Disliked:Breakfast was very disappointing for a four star hotel, especially considering the price of the room.

via Nuitee

mikhail

Couple · Jun 2026

Liked:Location

Disliked:Stay here for two days, no cleaning, no change towels during stay. Breakfast is ok, but selection nor for 4 Starr hotel,usually coffee quality in France hotels very good, unfortunately not in this hotel.

via Nuitee

R C Summers

Couple · Jun 2026

Liked:Excellent location & the restaurant was fabulous.

via Nuitee

Frazer

Couple · May 2026

Fab!

Liked:Location and style

Disliked:Nothing

via Nuitee

Location

How to Find Us

2 Rue Du Comte Roger, La Cité

Carcassonne · fr

Policies

Good to Know

Check-in & Check-out

Check-in from 04:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

The address of the car park is: 32 Chemin des Ourtets, 11000, Carcassonne. The hotel is located in the heart of a unique historical monument. Measures taken by the local authorities to preserve its environment include restricting vehicle access during the day. The hotel has 2 car parks that are located outside the city walls. Guests arriving between 13:00 and 20:00 can be greeted at the car park. Guests are advised to contact the hotel before arrival in order to receive up-to-date information concerning access to the medieval citadel. The hotel has a shuttle service and a valet service available for guests using the hotel's paid parking.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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