Carcassonne · FR
Hotel de la Cité Carcassonne - MGallery Collection
9.4
Exceptional133 reviews
Carcassonne · FR
Check-in / Check-out
From 04:00 PM · Until 12:00 PM
Classification
5-Star Hotel
Amenities
Meeting rooms, Full-service spa, Boat tours nearby, Electric car charging station, No single-use plastic straws, No single-use plastic stirrers
Location
Carcassonne, FR
Walkability
Experience the charm and luxury of the Hotel de la Cite Carcassonne - MGallery Collection, nestled in the heart of the Historic Fortified City.
Spa & Relaxation
Unwind at our full-service spa, where indulgent massages and rejuvenating facials await. After a day of exploration, enjoy the steam room or take a refreshing dip in our seasonal outdoor pool.
Gastronomic Delights
Savor exquisite French cuisine at La Barbacane 1 Ă©toile, or enjoy 24-hour room service for a cozy in-room dining experience. Donât miss out on our vibrant bar/lounge for a relaxing drink by the poolside.
Comfort & Convenience
Stay connected with complimentary Wi-Fi and unwind in individually decorated rooms featuring premium bedding and flat-screen televisions. With convenient business services and a welcoming concierge, your needs are always met.
Book your unforgettable stay today and immerse yourself in the elegance of Carcassonne!
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FAQs
Check-in is from 04:00 PM and check-out is by 12:00 PM. Early check-in and late check-out may be available upon request.
Yes, the hotel offers swimming pool, spa for guests.
Yes, parking is available. Contact the hotel directly for current rates.
Yes, complimentary Wi-Fi is available throughout the hotel.
Yes, the hotel has an on-site restaurant for guests.
No promo codes needed. As a Dyme member, you automatically receive wholesale pricing up to 35% below public rates.
Sustainability
Every booking through Dyme directly funds clean energy infrastructure.
Emissions estimates are calculated using the local electricity grid carbon intensity for the hotelâs region, sourced from the U.S. EPA eGRID database (for U.S. properties) and Electricity Maps (for international properties). All sustainability information is derived from publicly available data sources, including hotel websites and certification bodies, and may not reflect the hotelâs actual energy usage or specific sustainability measures. Figures are approximate and provided for indicative purposes only.
Location
Policies
Check-in from 04:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.
Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24â48 hours before arrival. Non-refundable rates cannot be canceled or modified.
All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.
<ul> <li>Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation. </li><li>The seasonal pool will be open from June to September. </li><li>Pool access available from 8:00 AM to 8:00 PM.</li><li>Reservations are required for massage services, spa treatments, and private bath/onsen. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. </li><li>The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. </li><li>Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation. </li><li>The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation. </li> <li>Cashless payment methods are available for all transactions.</li><li>Contactless check-out is available.</li> </ul>
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Accommodations
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Guest Reviews
Exceptional
133 reviews
Highlights
Could Improve
Specific mentions of cleanliness issues such as empty soap dispenser and tissue from previous guests.
Various mentions of friendly and accommodating staff, though with some delays experienced.
Frequent praise for the hotel's location within the old city and close to attractions.
Mention of large, comfortable rooms with some reservations about the need for updates.
Pools and gardens praised, but some complaints about the bar service and breakfast availability.
Some guests felt it was overpriced, especially concerning room cleanliness and service delays.
Restaurant received positive feedback, although breakfast was deemed too expensive for the quality.
Overall enjoyable stay as highlighted in multiple positive reviews.
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