Queen Victoria Hotel by NEWMARK

Several guests reported housekeeping problems: shower not cleaned, used/dirty towels folded back, bed poorly made and general cleanliness below expected luxury standards.

Consistently praised across reviews: staff described as very friendly, professional and attentive (multiple mentions of Sol, Mr. Sulaiman and spa staff); service is a standout strength.

Repeatedly highlighted as excellent — central, safe and very close to the V&A Waterfront and attractions (Time Out Market, easy access to city).

Mixed feedback: some guests found rooms gorgeous, cozy and comfortable; others noted tacky finishings, poor bed presentation and privacy issues (shower visibility from doorway).

Spa (Sanctuary Spa) received exceptional praise for treatments and staff; property ambiance and quiet setting also noted positively.

Not explicitly discussed in reviews; assigned the target overall rating (standard quality for this hotel tier).

Breakfasts were positively mentioned and no major complaints about F&B; limited explicit commentary otherwise.

Overall experience is very positive due to location and exemplary staff, but detracted somewhat by recurring cleanliness and room-finish issues.