Cape Town · ZA

Pepperclub Hotel

Name: Pepperclub Hotel
Address: Cnr Loop and Pepper Street, Cape Town, Western Cape, 8001, Cape Town, 8001
Telephone: 27-21-812 8888

Free WiFiSelf parking (surcharge)Covered parkingSecured parkingPool sun loungersWheelchair-accessible pool

Check-in / Check-out

From 02:00 PM · Until 11:00 AM

Classification

5-Star Hotel

Amenities

Fitness facilities, Golfing nearby, Surfing/bodyboarding nearby, Bicycle rentals nearby, Hiking/biking trails nearby, Kayaking nearby

Location

Cape Town, ZA

Luxury Hotel in Cape Town

Indulge at the Spa: Treat yourself to massages, body treatments, and facials at our spa.

Recreational Amenities: Enjoy our outdoor pool, sauna, and 24-hour fitness center.

Fine Dining and More: Dine at COPA Restaurant, unwind at the bar, or opt for 24-hour room service.

Immerse yourself in luxury at Pepperclub Hotel. Book your stay now for an unforgettable experience.

Loading rooms and rates...

Location

How to Find Us

Cnr Loop and Pepper Street, Cape Town, Western Cape, 8001

Cape Town · ZA

27-21-812 8888

Policies

Good to Know

Check-in & Check-out

Check-in from 02:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
One child 2 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
Parking height restrictions apply.
Contactless check-out is available.
A deposit may be required at the property.

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Cape Town · ZA

Pepperclub Hotel

Free WiFiSelf parking (surcharge)Covered parkingSecured parkingPool sun loungersWheelchair-accessible pool

Check-in / Check-out

From 02:00 PM · Until 11:00 AM

Classification

5-Star Hotel

Amenities

Fitness facilities, Golfing nearby, Surfing/bodyboarding nearby, Bicycle rentals nearby, Hiking/biking trails nearby, Kayaking nearby

Location

Cape Town, ZA

Luxury Hotel in Cape Town

Indulge at the Spa: Treat yourself to massages, body treatments, and facials at our spa.

Recreational Amenities: Enjoy our outdoor pool, sauna, and 24-hour fitness center.

Fine Dining and More: Dine at COPA Restaurant, unwind at the bar, or opt for 24-hour room service.

Immerse yourself in luxury at Pepperclub Hotel. Book your stay now for an unforgettable experience.

Loading rooms and rates...

Guest Reviews

What Guests Say

8.9

Excellent

202 reviews

Highlights

+Great service
+Clean and comfy rooms
+Good location

Could Improve

–Disappointing food quality
–Poor staff interaction during dinner

Cleanliness8.2

The room was super clean comfy and great bathroom with a walk in shower.

Service8.8

The service was great, and staff was attentive to our every need.

Location8.7

Good location to easily get a short uber to the main V&A waterfront.

Room Quality8.8

Super clean, comfy room with great bathroom facilities.

Amenities8.8

The hotel offers a spa, gym, pool, and a movie theatre.

Value for Money8.7

Great value for money based on the amenities and service.

Food and Beverage8.2

Christmas dinner was disappointing with cold food and limited options.

Overall Experience8.7

A mix of great service and disappointing dining experience.

robertodX2867KA

Solo Travel · Apr 2026

Terrible service and shocking behavior

Liked:My stay at Pepperclub Hotel in Cape Town was, without exaggeration, one of the worst hotel experiences I have ever had. The biggest issue was with the front desk and overall handling of a simple airport transfer. When making my reservation through the hotel’s own website, I clearly selected and paid for an airport pickup. Shortly after, I received an email from the hotel asking whether I wanted to book a transfer. I replied explaining that it had already been arranged during the booking. To my surprise, their response completely ignored this and quoted me ZAR 950. I replied again, this time attaching proof of my reservation and insisting the service was already included. The real problem, however, happened at check-out. I was suddenly charged ZAR 1,900 for transfers—ZAR 950 each way. I immediately explained that I had only booked the arrival transfer and would not pay for a return I never requested. Even for the arrival transfer, although I eventually confirmed the ZAR 950 price, it should have already been charged at booking, which had been prepaid. What followed was completely unacceptable: a hotel security guard approached me, became aggressive, physically pushed me, and prevented me from leaving. This is absolutely shocking behavior for any hotel, let alone one that presents itself as upscale. In the end, I paid for the arrival transfer just to de-escalate the situation, but the guard remained hostile and refused to apologize. Beyond this major incident, there were several other negative points: - The airport transfer service itself is not worth it at all. It costs more than three times an Uber, the car was quite old, and the experience was chaotic—I had to walk around the airport with the driver and wait about 20 minutes while he sorted out parking payment. - The hotel décor is another issue. Regardless of personal taste, the excessive and over-the-top style creates a distinctly negative impression. - Some service details simply make no sense. Every day (sometimes more than once), housekeeping removed the shampoo and conditioner from the shower area, leaving them outside. This meant I constantly had to remember to bring them back before showering. - Breakfast is just average. It’s not bad, but there is absolutely nothing memorable or special about it. The only positive point I can highlight is the housekeeping staff. They were consistently polite, attentive, and did a great job keeping the room clean and organized. In conclusion, basic standards of courtesy and professionalism are clearly lacking at this hotel. Given the aggressive incident and poor management of a simple service, I would strongly not recommend staying here.

via tripadvisor

lydie427

Business · Mar 2026

Friendliness and Yumminess!

Liked:The team is very welcoming and attentive. The food is delicious, the rooms are comfortable, and the location is excellent.

via tripadvisor

SiphoMstallion

Business · Mar 2026

Great stay

Liked:Had a lovely stay. Super efficient staff and very friendly. Will be using it as my default stay location for future stays in CT

via tripadvisor

lorrainefT4908AB

Couples · Mar 2026

Very noisy

Liked:Staff and hotel were great but VERY noisy at night until 4am. Complained and the staff on reception didn’t care. Shuttle bus drivers, two were lovely but the third watching social media on his phone while driving.

via tripadvisor

Location

How to Find Us

Cnr Loop and Pepper Street, Cape Town, Western Cape, 8001

Cape Town · ZA

27-21-812 8888

Policies

Good to Know

Check-in & Check-out

Check-in from 02:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Important Information

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
One child 2 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
Parking height restrictions apply.
Contactless check-out is available.
A deposit may be required at the property.

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