One&Only Cape Town

Generally clean but at least one room had a noticeable cigarette smell seeping through vents or from downstairs, lowering the cleanliness impression for some guests.

overwhelmingly praised: multiple guests highlight exceptional, personalised service and standout staff members (Menzi, Carmen and others) who made stays memorable; one review noted inconsistent attention for bookings via Booking.com, but overall service sentiment is excellent.

Repeatedly described as excellent and conveniently located (proximity to VNA noted), guests frequently called the location a major plus.

Rooms noted as beautiful with nice views and good size; one comment about cigarette smell affected the room experience for at least one guest.

Pool area, spa and other facilities frequently praised (fantastic pool area, fabulous spa, excellent facilities) though the hotel bar closing early was mentioned once.

Perceived as a strong family/resort option with high-quality amenities; one reviewer suggested price/service balance could be improved (customer service issues impacting perceived value).

Food quality and breakfast receive mixed feedback: many praise the breakfast and in-room dining, but several guests wanted more variety and some found menu options limited or not to their palate.

Multiple guests described their stays as exceptional, celebrating special occasions and calling it one of the best hotels they've stayed in; overall sentiment is highly positive.