Live Aqua Cancun - Adults Only - All-Inclusive, Cancún | Member Rates

Name: Live Aqua Cancun - Adults Only - All-Inclusive
Address: Boulevard Kukulcan12.5 km, Cancún, 77500
Rating: 9.4

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Live Aqua Cancun - Adults Only - All-Inclusive, Cancún | Member Rates | Dyme

Offsite parking discounted rates availableParkingSelf parking (surcharge)Offsite parking discounted rates availableRestaurantSwimming pool

Check-in / Check-out

From 03:00 PM · Until 01:00 PM

Classification

5-Star Hotel

Amenities

Health or beauty spa nearby, Offsite parking discounted rates available, Nightclub, Fitness facilities (surcharge), Parking, Non-smoking rooms

Location

Cancún, mx

Walkability

Walk

Direct Beach Access

Live Aqua Cancun Beach Resort offers the perfect gateway to Cancún Beach, with an outdoor pool providing stunning views of the Caribbean Sea.

Gourmet Dining and Relaxation

Indulge in a culinary journey with 9 restaurants and 5 bars catering to various tastes. Unwind at the spa with hydrotherapy treatments, massages, and aromatherapy, or enjoy the hot tubs and steam baths.

Convenient Location

Nestled in Cancún’s Hotel Zone, the hotel is conveniently situated near Nichupte Lagoon and the popular La Isla shopping centre, offering guests the best of both worlds.

Experience luxury and relaxation at Live Aqua Cancun Beach Resort Cancun.

Neighbourhood

What’s Nearby

Forum By The Sea

3.4 kilometers

This amusement center offers a variety of shops, restaurants, and entertainment options.

4.4

La Isla Cancún

1.2 kilometers

An open-air shopping village with a wide selection of international brands, local boutiques, and dining options.

4.5

The Surfin Burrito

3.4 kilometers

A casual spot offering delicious burritos and other Mexican fare, perfect for a quick and tasty meal.

4.6

Cenacolo Hotel Zone Cancún

1.2 kilometers

An Italian restaurant known for its fresh pasta and elegant ambiance.

4.6

Playa Ballenas

20.1 kilometers

A beautiful public beach perfect for relaxing, swimming, and enjoying the Caribbean sun.

4.7

Accommodations

Rooms & Suites

Check-in

Check-out

Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

9.4

Exceptional

1,370 reviews

Highlights

+Friendly staff
+Great location
+Comfortable rooms

Could Improve

–Cleanliness issues in some areas

Cleanliness8.5

Cleanliness could be improved as some areas were not up to standard.

Service9.9

The staff were friendly and helpful throughout the stay.

Location9.5

Conveniently located near popular attractions.

Room Quality9.4

Rooms were well-decorated and comfortable.

Amenities9.5

Amenities were plentiful and well-maintained.

Value for Money9.4

Felt the price was reasonable for the quality received.

Food and Beverage9.0

Food options were good but could be more varied.

Overall Experience9.9

Overall a very pleasant stay with minor issues.

Gerardine

Couple · May 2026

While Live Aqua Cancun has an excellent oceanfront location and beautiful pools, the experience was marred by aggressive

Liked:The hotel’s location is truly excellent - right on the oceanfront with stunning views of the Caribbean. The property features multiple pools that were a highlight of our stay, offering plenty of relaxation options. We opted for the Aqua Club upgrade, and the lounge itself was actually worthwhile. Having access to snacks and drinks anytime was a valuable perk that isn’t available anywhere else in the hotel. This convenience was genuinely appreciated throughout our stay.

Disliked:I recently stayed at Live Aqua Cancun for 4 days and had a mixed experience that unfortunately fell short of expectations for what’s marketed as a luxury resort. Aggressive Sales Tactics and Poor Treatment During check-in, before we had even seen our room or experienced any hotel services, staff aggressively pushed us to purchase a future stay package. The timing was incredibly inappropriate - asking us to commit to returning before we’d spent a single night. After we declined, their attitude shifted noticeably, and they essentially ignored us for the remainder of our stay. This felt unprofessional and left a negative impression from the very start. Beach Maintenance Issues The beach was a major disappointment due to excessive sargassum (seaweed). What was particularly frustrating was observing that neighboring hotels were actively clearing the seaweed from their sections of beach, while Live Aqua made no such effort. We were only able to enjoy the beach on our last day, as it was the only time the sargassum was minimal enough to access the water. For an oceanfront resort, this lack of basic beach maintenance was unacceptable. Overpriced Excursions and Misleading Information The hotel’s excursion pricing was shockingly inflated. We tried to book an Isla Mujeres excursion through the concierge, and they quoted us $149 per person - nearly 4 times the $39 online price for similar tours. The excursion they recommended was poor value: everything except unlimited boat drinks required extra payment, while the online options included a buffet on the island. We were told there would be discounts on food and drinks during the excursion, but this was completely false. Drinks were full price - $27 for a single piña colada. It felt dishonest and like the hotel was trying to take advantage of guests who didn’t research prices independently. The Service Disappointments Unfortunately, the service quality was consistently mediocre.

via Nuitee

Jason

Extended Group · May 2026

place was a bit dated but the food and staff were excellent

Liked:Food was very good as well as service and staff. The club lounge food was not great

Disliked:Facilities were a little dated for the price that was paid, Shower leaked and air conditioning did not work for the last few nights. Overall it was ok but would not go back.

via Nuitee

Marielle

Couple · May 2026

Good overall but would not return - got very sick

Liked:The room was comfortable and had a very nice view. The bed and pillows were very comfy. The pool and beach area was very nice! Pool area is large with lots of areas to hang out. It never felt crowded. However - the beds and cabanas cost extra (~$100/day) and finding a chair can be challenging if you don’t get up early. They did not enforce the “no holding chairs” rule. There are a lot of options for dining - but wait times can be very long The Asian restaurant was the best in our opinion Staff was extremely friendly and accommodating. We really liked that it was quiet and relaxing for the most part but still had some entertainment. The spa was very nice

Disliked:We travelled with another couple and two days into our trip we all got violently sick. We did not drink or brush our teeth with the tap water or accidentally ingest any pool water. We heard that there were a lot of other guests who were sick as well so we can only assume it was something we ate or drank at one of the restaurants. The other couple lost about two entire days of their trip because they couldn’t leave their room. Myself and my husband were sick for a full evening/night and my husband’s stomach wasn’t normal for several days which put a damper on the remainder of our trip since he didn’t feel he could eat or drink much of anything. I understand that this kind of thing can happen, especially in another country from where you are from, but it truly sucked. We have small kids so planning and coordinating a trip without them is a lot of work and it was really disappointing to have it ruined from a food illness. The hotel was gracious by checking in and sending extra towels and even cleaning the room despite being so sick - although we did not receive any offers or compensation. The head chef interviewed us to find out exactly what we all ate. He was holding a list of names so we assume he was talking to everyone with symptoms to narrow down the issue. So while the hotel itself is very nice, because of the experience we had, we will not be returning.

via Nuitee

Edgar

Couple · May 2026

Not a 5 star resort from what I experienced.

Liked:Food/drinks were enjoyable.

Disliked:I had originally booked an oceanfront room, but, upon arrival, I discovered that a large tree partially obstructed the ocean view from the room. During check-in, staff informed me that several room upgrades were available and strongly encouraged me to consider one. However, after seeing the obstructed view and returning to request a different room, the staff appeared unsure how to address my concerns, and my request was ultimately denied. Additionally, the room did not appear to have been properly reset prior to my arrival, as there was leftover trash from a previous guest and an opened Diet Coke can still inside the mini refrigerator. The iron in the room was also nonfunctional, and after contacting the front desk to request a replacement, it took approximately 45 minutes for the item to be delivered. During my stay, I also used the fitness center. Unfortunately, the lighting in the gym felt extremely bright and clinical, comparable to an operating room, which distracted from the relaxing resort atmosphere I had expected. Furthermore, there appeared to be inconsistency among staff regarding gym policies. While working out, one staff member who was wearing purple scrubs rudely instructed me to turn off my personal music, despite other staff members previously indicating it was not an issue.

via Nuitee

FAQs

Common Questions

Check-in is from 03:00 PM and check-out is by 01:00 PM. Early check-in and late check-out may be available upon request.

Yes, the hotel offers swimming pool, spa, fitness center for guests.

Yes, parking is available. Contact the hotel directly for current rates.

Yes, complimentary Wi-Fi is available throughout the hotel.

Yes, the hotel has an on-site restaurant for guests.

No promo codes needed. As a Dyme member, you automatically receive wholesale pricing up to 35% below public rates.

Sustainability

Travel That Gives Back

Every booking through Dyme directly funds clean energy infrastructure.

5,910 tons

CO₂ Avoided Annually

~271,000

Equivalent Mature Trees Per Year

15 Central Parks

Of Mature Trees Equivalent

Sustainability at Live Aqua Cancun - Adults Only - All-Inclusive

LowHigh

High Carbon

Live Aqua Cancun - Adults Only - All-Inclusive holds a Green Key certification. The property also engages in a terrarium project to promote environmental awareness and education among guests. [Note: Practices reported but not independently verified.]

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Emissions estimates are calculated using the local electricity grid carbon intensity for the hotel’s region, sourced from the U.S. EPA eGRID database (for U.S. properties) and Electricity Maps (for international properties). All sustainability information is derived from publicly available data sources, including hotel websites and certification bodies, and may not reflect the hotel’s actual energy usage or specific sustainability measures. Figures are approximate and provided for indicative purposes only.

Location

How to Find Us

Boulevard Kukulcan12.5 km

Cancún · mx

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 01:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Please note that the property offers guest access with a guide dog. Please note that this property does not accept student or Spring Breaker groups. The resort will refresh a number of its dining outlets and common areas. Please note that Carnivore Prime SteakHouse is not part of the All-Inclusive plan Please note that the property only accept dogs. Maximum 2 dogs (maximum 20 kilos total) per room with an extra cost per dog.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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Guest Reviews

What Guests Say

9.4

Exceptional

1,370 reviews

Highlights

+Friendly staff
+Great location
+Comfortable rooms

Could Improve

–Cleanliness issues in some areas

Cleanliness8.5

Cleanliness could be improved as some areas were not up to standard.

Service9.9

The staff were friendly and helpful throughout the stay.

Location9.5

Conveniently located near popular attractions.

Room Quality9.4

Rooms were well-decorated and comfortable.

Amenities9.5

Amenities were plentiful and well-maintained.

Value for Money9.4

Felt the price was reasonable for the quality received.

Food and Beverage9.0

Food options were good but could be more varied.

Overall Experience9.9

Overall a very pleasant stay with minor issues.

Gerardine

Couple · May 2026

While Live Aqua Cancun has an excellent oceanfront location and beautiful pools, the experience was marred by aggressive

via Nuitee

Jason

Extended Group · May 2026

place was a bit dated but the food and staff were excellent

Liked:Food was very good as well as service and staff. The club lounge food was not great

Disliked:Facilities were a little dated for the price that was paid, Shower leaked and air conditioning did not work for the last few nights. Overall it was ok but would not go back.

via Nuitee

Marielle

Couple · May 2026

Good overall but would not return - got very sick

via Nuitee

Edgar

Couple · May 2026

Not a 5 star resort from what I experienced.

Liked:Food/drinks were enjoyable.

via Nuitee