Butuan Grand Palace Hotel

Multiple guests report serious cleanliness issues (cockroaches, musty smell, stained carpet and linen, yellowish water) though one long review describes the property as very clean and well-maintained; overall leans negative.

Staff are repeatedly described as friendly, helpful and courteous across many reviews; one isolated issue (door left unlocked) noted but overall service is a clear strength.

Consistently praised — central/accessible location close to restaurants, malls, city and good for short stays; many guests highlight convenience.

Mixed feedback: several guests report no-window or very small single rooms, plumbing and water-heater problems, slow drains, and occasional poor maintenance; other guests praise large, comfortable beds and spacious rooms.

Amenities are present (pool, lift, etc.) but have shortcomings: pool area needs makeover and lacks loungers/shade, lift was out of action for days for some guests, parking limited for some stays.

Several guests state the rooms are good value and decent pricing for the space and location, though at least one review felt it was not worth the money.

Mixed but generally positive: some guests praise excellent food and balanced meals; others note breakfast can be sparse some days or not suited to certain guests.

Many guests report satisfactory or relaxing stays and would recommend/return; problems with cleanliness and some room issues lower the score but strong service and location lift the overall experience.