Crowne Plaza Bursa Convention Center & Thermal Spa by IHG

Multiple reviews praise very clean rooms and pool areas; guests explicitly state overall satisfaction with hotel and room cleanliness.

Staff are frequently described as friendly, helpful and professional (receptionists, valet, manager offering upgrades), though a few comments note some reception staff can be direct or not very welcoming.

Consistently mentioned as excellent — convenient for city centre, close to a mall and social areas; many guests highlight easy access to local services.

Rooms described as comfortable and well kept; some note rooms are not brand-new for a 5-star but overall clean and comfortable.

Spa, thermal pool and large indoor swimming pool receive strong praise (therapeutic thermal pool); elevators, parking and other facilities also noted positively, though parking can fill up.

Generally good value for stay and breakfast, but multiple guests flag spa/Turkish bath services as overpriced compared with traditional local options, lowering perceived value.

Breakfast buffet praised as huge and varied; restaurant food described as fresh and tasty in several reviews.

Overall very positive sentiment (many repeat guests, 'amazing stay', plans to return), tempered slightly by occasional reception issues, parking constraints and spa pricing.