Name: Numa Brussels Royal Galleries
Address: Rue d'Arenberg 18, Brussels, 1000, Brussels, 1000
Telephone: 32-2-808 25 25
Rating: 9.2

Numa Brussels Royal Galleries | Member Rates | Dyme

Free WiFiCoworking spacesCoin laundry on siteExpress check-outLuggage storageExpress check-in/check-out

Check-in / Check-out

From 03:00 PM · Until 11:00 AM

Classification

4-Star Hotel

Amenities

Express check-out, Free WiFi, Luggage storage, Express check-in/check-out, Elevator, Express check-out

Location

Brussels, BE

Welcome to Numa Brussels Royal Galleries, your perfect urban retreat nestled in the heart of Brussels!

Luxurious Accommodations

Experience comfort in one of our 100 air-conditioned rooms, complete with down comforters, premium bedding, and espresso makers for that perfect morning pick-me-up. Enjoy entertainment on flat-screen televisions while staying connected with complimentary wireless internet access.

Prime Location

Situated just a short stroll from iconic landmarks like La Grand Place and the Royal Palace, our hotel places you in the center of cultural excitement. Discover local gems such as the Galeries Royales Saint-Hubert and the breathtaking St. Michael and St. Gudula Cathedral.

Convenient Amenities

Our commitment to your convenience shines through with express check-out, luggage storage, and laundry facilities, ensuring your stay is as seamless as possible.

Book your stay today and indulge in the vibrant charm of Brussels at Numa Brussels Royal Galleries!

Accommodations

Rooms & Suites

Check-in

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Guests

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Guest Reviews

What Guests Say

9.2

Exceptional

125 reviews

Highlights

+Modern and stylish
+Great central location

Could Improve

–Room cleanliness issues
–Limited breakfast options

Cleanliness8.3

Several reviews mentioned issues with smells and dirty carpets.

Service9.8

Overall positive feedback on staff when present and helpful WhatsApp communication.

Location10.0

Described as excellent, central to attractions and transport.

Room Quality8.8

Acknowledged as cozy and clean but some noted issues with heating and space.

Amenities9.3

Clean gym and room amenities were appreciated but room upgrades needed.

Value for Money9.3

Overall good experience, particularly for location and digital service.

Food and Beverage8.3

Breakfast options were limited and received some criticism.

Overall Experience9.8

Guests enjoyed their stays and recommended for younger travelers.

Erin123456789

Solo Travel · Jun 2026

No Air Conditioning, No Staff, No Accountability

Liked:This was, without question, the worst hotel experience and worst customer service I have ever encountered. I stayed at this property during a 30°C heat wave in Brussels, and the air conditioning in my room was completely non-functional. There was also no fan or any alternative way to cool the room. On my first night, I followed the hotel’s instructions and contacted them via WhatsApp. I received an automated response stating that a live agent would respond within 5–10 minutes. After waiting more than 20 minutes without any help, I was forced to call the emergency line. I was told that nobody was available to look at the issue and that there were no alternative rooms available. As a result, I spent the entire night in an unbearably hot room, unable to sleep and lying under a wet towel in an attempt to cool down. The room was simply not fit for occupancy under those conditions. The next morning, I contacted the hotel again. Despite having already explained the situation in detail, I was asked the same questions all over again. I gave permission for someone to enter the room during the day and inspect the air conditioning. By evening, I had received no update whatsoever. When I followed up, it was clear that no one had ownership of the issue and there appeared to be no communication between staff members. I returned to my room to find the air conditioning still broken. One of the biggest problems with this property is that there are no on-site staff available to help guests. When something goes wrong, you are entirely dependent on remote support. Every phone call I had to make was to an international number, meaning I incurred additional charges simply trying to get assistance with a problem the hotel failed to resolve. Only after a second call to the emergency line did I finally reach someone who was willing to help and arrange a room change. Even then, the process was poorly handled. I was rushed while moving rooms and was not given access to both rooms at the same time, making it difficult to transfer my belongings. As a result, I accidentally left an item behind. When I contacted the hotel for help retrieving it, they were unable to assist. I was then informed that the room had already been rented to another guest—even though the air conditioning issue had not been fixed. Think about that for a moment: after two days of complaints, multiple messages, and repeated calls, the hotel’s solution was not to repair the room but to assign it to another unsuspecting guest. The broken air conditioning was frustrating, but what made this experience unacceptable was the complete lack of communication, accountability, and customer care. Every interaction felt like starting from scratch. Nobody followed up, nobody took ownership, and nobody seemed to know what had happened previously. Hotels occasionally have maintenance issues. What separates a good hotel from a bad one is how they respond when something goes wrong. This property failed at every step. I would never stay here again, and I strongly recommend that others look elsewhere.

via tripadvisor

adi

Solo Traveller · Jun 2026

Overall thumbs up

Liked:Modern, easy to use, great location and facilities.

Disliked:Room lacked a desk. Noise from underground metro was disturbing.

via Nuitee

Elisa

Solo Traveller · Jun 2026

Fully digital hotel, without people serving you. I will not stay again there.

Liked:Location

Disliked:It is a fully digital hotel, without people to support you when in need.

via Nuitee

Vee Kisten

Family With Children · Jun 2026

I enjoyed it immensely

Liked:Location was ideal. It was a street away from the hustle and bustle which is perfect. The rooms i was placed in were great. The online staff engagement whenever i had a query or other was managed swiftly, effectively and to my satisfaction.

Disliked:My initial room on the 1st floor looked old and outdated. The shower was not great, and the twin bed was not up to standard. This however was changed the very next day with the help of your online staff. my next room was perfect in size, layout and quality.

via Nuitee

Location

How to Find Us

Rue d'Arenberg 18, Brussels, 1000

Brussels · BE

32-2-808 25 25

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

<ul> <li>Only registered guests are allowed in the guestrooms. </li> <li>This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).</li> </ul>

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