Umbrella Hotel Bronx

Multiple reports of poor cleanliness (bugs, used toilet paper left in room), though a few guests noted rooms were clean; overall below average cleanliness.

Several reviews describe indifferent, unhelpful or rude staff, refusal to issue credits/cancellations and a prejudiced desk person; service is notably weak.

Consistently praised for proximity to Yankee Stadium and convenience to local amenities; location is a clear strong point for many guests.

Frequent issues with in-room fixtures (shower not working, broken bath plug, broken bed, smells) but some guests reported comfortable beds and working AC/TV; mixed but below neutral overall.

Guests report missing or broken amenities (no microwave, ice machine out of service/moved, no toilet paper/holder, vending machine issues); amenities are unreliable.

Several guests describe the hotel as affordable and good for last-minute or stadium visits; despite complaints from others, positive comments on price/convenience lead to a favorable value score.

Very little concrete feedback on food; one guest missed breakfast by timing and another reported a vending machine issue. Given limited negative information, treated as generally acceptable for this tier.

Overall mixed-to-negative: many guests had serious problems (staff, cleanliness, fixtures, parking) though some found it clean, quiet and convenient for stadium visits; overall below target.