Name: Comfort Suites Innsbrook - Short Pump
Address: 4051 Innslake Drive, Broad Meadows, VA 23060
Rating: 7

Comfort Suites Innsbrook - Short Pump, Broad Meadows | Member Rates | Dyme

Offsite parking discounted rates availableParkingOffsite parking discounted rates availableSwimming poolAccess to nearby indoor poolScreens / Barriers between staff and guests for safety

Check-in / Check-out

From 03:00 PM · Until 11:00 AM

Classification

3-Star Hotel

Amenities

Offsite parking discounted rates available, Fitness facilities (surcharge), Parking, Non-smoking rooms, Air conditioning, Swimming pool

Location

Broad Meadows, us

Modern Amenities - Enjoy air-conditioned rooms with free WiFi, satellite TV, and a fitness centre.

Relaxation - Take a dip in our indoor pool or unwind at the 24-hour front desk.

Convenient Location - Just a short drive from major attractions like Greater Richmond Convention Centre and University Stadium.

Book now for a comfortable stay at Comfort Suites Innsbrook - Short Pump.

Accommodations

Rooms & Suites

Check-in

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Guests

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Guest Reviews

What Guests Say

7.0

Very Good

730 reviews

Highlights

+Comfortable bed
+Big room

Could Improve

–Cockroaches
–Dirty rooms
–Poor service
–Amenities lack functionality

Cleanliness3.9

Numerous mentions of cockroaches, dirtiness, and overall lack of cleanliness.

Service8.4

Mixed sentiments about front desk service, with instances of indifference.

Location8.9

Location not explicitly mentioned but assumed standard for hotels.

Room Quality5.8

Numerous issues with room condition, including pests and poor maintenance.

Amenities6.9

Amenities not specified, assumed average based on hotel policies.

Value for Money5.8

Overall sentiment suggests poor value due to cleanliness issues.

Food and Beverage8.9

Not addressed in reviews; assumed standard quality for this hotel tier.

Overall Experience7.4

General dissatisfaction with hotel experience based on negative reviews.

stevesN473HW

Family · May 2026

Do not bother with this hotel

Liked:We checked in around 6pm and brought all of our luggage (1st stop on a 17 day trip)( to find the air conditioner to not be working. We were offered 3 other rooms, which each was found to be unacceptable. While in the lobby we noticed to pool to be empty. It was not our first visit to this location where the pool was unavailable. Although the staff was friendly in working with us, they were less than helpfuk at times in trying to resolve our needs. This will be the last time we book a stay at this location

via tripadvisor

ericcarcana_9

Solo Travel · May 2026

Dirty First Room and Cold Showers

Liked:This was probably my craziest hotel stay ever. I was originally assigned room 317. As you can see from the pictures, it in my opinion below my standards. And that’s saying a lot for me because I am not too picky about hotel rooms unless I’m traveling with a female companion. I was again traveling solo and I just couldn’t ignore the stains on the floor, handicap accessible shower/bathroom, holes in the comforter and so on. I finally decided that I didn’t feel comfortable staying in that particular room. Staff was friendly and very professional and honored my request to pack my stuff up and move into another room, room 313, I believe. I got my belongings and unpacked in the new room. I was sweaty and smelly from a very active day prior to checking in to this hotel. I was planning to take a nice hot or warm shower prior to going out to a comedy show later that evening. Lo and behold, there is absolutely no hot or even warm water in this shower. I tried various times to try to get the water to heat up but to no avail. I was heated! Unfortunately the shower with several stray hairs was not. To add insult to injury, despite having the drainage stopper pulled up, the accumulated cold water was very slow to drain and remained ankle high for some time before going all the way down. Needless to say, I had to take a cold shower before going out to my comedy show event. I visited the front desk to inform them. Again the same manager was very polite and empathetic. She offered to switch my room in the morning, but I declined because the hassle of repacking my stuff and moving into a third room was too overwhelming to fathom beyond my current level of frustration. In the morning I decided to take another cold shower before going out for my Saturday college reunion activities. I finally noticed that the wall next to the shower and bed number two had a damp rug. I noticed because my sock got wet outside of the bathroom floor. I believe there’s a leak or a poor seal somewhere between the shower and the wall between the first bed. If the hotel doesn’t look into this ASAP, they will have much bigger problems with water damage and the possibility of mold growth. This looks s just my humble advice. I can definitely overlook other things like the musty, smoky smell in the first room, as well as the “struggle meal” continental breakfast offerings. Ultimately the thing that made things tolerable was that the staff was friendly and responsive.

via tripadvisor

872kacyl

Couples · Mar 2026

ROACHES and black mold in rooms

Liked:One of the worst hotels I have ever stayed at. We woke up to ROACHES crawling on the floor. The comforter on top of the bed was stained and didn’t look like it had been washed. There was black mold growing on the lampshade. The lobby and hallways of the hotel looked like they hadn’t been cleaned in months. It was disgusting.

via tripadvisor

frontd374

Friends Getaway · Mar 2026

THIS PLACE IS A DUMP, THE PICTURES DO NOT REFLECT THE ACTUAL ROOMS

Liked:-While walking through the hallway, it looked as if it had not been vacuumed in weeks, you can clearly see that this hotel needed to be renovated. The wallpaper was peeling off and the baseboards were cracked. I could only imagine what the room looked like. The first room, the furniture is worn, and the toilet was clogged. My partner immediately, went to get another room while I tried to hurry up and change for an event that started at 5. We get to the other room, which was not any better, the wallpaper was peeling off the wall, there was a macaroni noodle in front of the sofa and a piece of candy on the back of the sink handle. The shower frame was damage; there were no towels. The jacuzzi tub looked dirty, so I asked my man to check the bedroom. He said there was a hole in the floorboard. We thought that since it was only one night that we would survive but after the event was over and we returned to the room, we did not want to sleep in the bed let alone stay in that filthy hotel. We went back to the desk and complained, they said call and cancel. I called to cancel before I arrived two days prior, but I was on hold for so long I decided to give them a try since I had already booked. Called the number to this third party to inform them of my experience and tell them that I had checked out and needed to cancel and the person I spoke to refused to call the hotel and process my cancellation. Needless to say, we did not stay in the room we checked out and proceed to go to the Homewood suites nearby who said that they get a lot of people from there complaining about that hotel. THIS HOTEL NEEDS TO CLOSE UNTIL THEY UPGRADE THE ENTIRE HOTEL PERIOD. IT WAS A WASTE OF MY TIME AND MONEY> MY RESERVATAION WAS FOR 2/13TH, I DID NOT STAY, I CHECKED OUT AND CHECKED INTO THE HOMEWOOD SUITES ACROSS FROM THEM AND MY NAME IS MYRA ALLEN

via tripadvisor

Location

How to Find Us

4051 Innslake Drive

Broad Meadows · us

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Upon check-in, photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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Guest Reviews

What Guests Say

7.0

Very Good

730 reviews

Highlights

+Comfortable bed
+Big room

Could Improve

–Cockroaches
–Dirty rooms
–Poor service
–Amenities lack functionality

Cleanliness3.9

Numerous mentions of cockroaches, dirtiness, and overall lack of cleanliness.

Service8.4

Mixed sentiments about front desk service, with instances of indifference.

Location8.9

Location not explicitly mentioned but assumed standard for hotels.

Room Quality5.8

Numerous issues with room condition, including pests and poor maintenance.

Amenities6.9

Amenities not specified, assumed average based on hotel policies.

Value for Money5.8

Overall sentiment suggests poor value due to cleanliness issues.

Food and Beverage8.9

Not addressed in reviews; assumed standard quality for this hotel tier.

Overall Experience7.4

General dissatisfaction with hotel experience based on negative reviews.

stevesN473HW

Family · May 2026

Do not bother with this hotel

via tripadvisor

ericcarcana_9

Solo Travel · May 2026

Dirty First Room and Cold Showers

via tripadvisor

872kacyl

Couples · Mar 2026

ROACHES and black mold in rooms

via tripadvisor

frontd374

Friends Getaway · Mar 2026

THIS PLACE IS A DUMP, THE PICTURES DO NOT REFLECT THE ACTUAL ROOMS

via tripadvisor