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The Eliot Hotel

Boston · us

The Eliot Hotel

9.1
Exceptional2,039 reviews
  1. Hotel Collection
  2. /Hotels in Boston
  3. /The Eliot Hotel
ParkingSecured parkingRestaurantConcierge serviceNon-smoking roomsAir conditioning

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Parking, Non-smoking rooms, Air conditioning, Restaurant, Room service, Family rooms

Location

Boston, us

Historic Elegance in Back Bay

Luxurious Accommodations: The Eliot Hotel offers elegantly decorated rooms with down comforters and marble bathrooms, providing a luxurious and comfortable stay for guests.

Convenient Amenities: Enjoy modern amenities such as soundproof windows, flat-screen TVs, and WiFi internet in every room, ensuring a convenient and connected experience during your stay.

Dining and Recreation: Indulge in culinary delights at the on-site sashimi bar and Uni restaurant, or stay active with free access to the Boston Sports Club. With a prime location near shopping centers and Fenway Park, there's no shortage of entertainment options.

Experience the historic charm and modern comforts of the Eliot Hotel - book your stay now for an unforgettable Boston getaway.

Loading rooms and rates...

Location

How to Find Us

370 Commonwealth Avenue

Boston · us

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

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THE ELIOT HOTEL

Guest Reviews

What Guests Say

9.1

Exceptional

2,039 reviews

Highlights

  • +Comfortable beds
  • +Friendly staff
  • +Great location

Could Improve

  • –Issues with cleanliness
  • –Breakfast quality
  • –High prices for parking
Cleanliness8.3

Some guests mentioned soiled carpets and need for better housekeeping.

Service10.0

Guests praised the friendly and accommodating staff across multiple reviews.

Location9.9

The location is frequently described as excellent and convenient.

Room Quality8.8

Rooms were comfortable but several reviews noted issues with cleanliness and maintenance.

Amenities9.3

Amenities such as breakfast were described as good; however, a few reviews were less favorable.

Value for Money8.8

Prices mentioned as high compared to some aspects of the stay such as breakfast quality.

Food and Beverage7.8

Breakfast received some negative feedback regarding quality and value.

Overall Experience9.8

Most guests expressed a strong likelihood of returning, indicating a positive overall experience.

Keith

Family With Children · May 2026

9

Amazing really really enjoyed the property and the staff were 10/10

Liked:Superb location and to the highest standard
Disliked:All round standards of the property

via Nuitee

Doyle

Family With Children · May 2026

10

Charming boutique hotel in a perfect location

Liked:What a wonderful find! Charming, boutique hotels in city centers are my favorite type of accommodation and the Eliot was spot-on. The staff were outstanding! I like the personal touch of having the front desk give you your key each time you come in. The location in Back Bay was perfect! We walked everywhere and it felt like we lived in the neighborhood for a few days.
Disliked:Nothing - our stay was great!

via Nuitee

Richard

Couple · May 2026

10

Just a quick stop over but would like to stay again and enjoy more!

Liked:Staff were exceptional and knowledgeable and a great location
Disliked:All our needs were met great place to stay

via Nuitee

Xinrui

Couple · May 2026

1
Disliked:My recent stay at this hotel in Boston was extremely terrible. The hotel has violated hospitality industry operating regulations, safety codes, and U.S. consumer protection laws. It involves potential safety hazards, privacy infringement, severe service dereliction, and illegal unauthorized charges, failing to meet the basic operating and service standards of a legitimate lodging establishment. Firstly, the in-room facilities contain critical safety risks, breaching the hotel’s legal obligation to guarantee guest safety. The bedside wall lamp was fully non-functional and structurally loose, shaking violently and at constant risk of falling. Mounted directly above the guest’s sleeping area, it posed an imminent danger of head and facial injury. Additionally, the bathroom sink was severely clogged with standing water and extremely slow drainage from check-in, resulting in unhygienic living conditions. I left a written note on the bed to clearly inform the staff of these hazards and request urgent maintenance. However, the hotel completely ignored my reasonable request, discarded my feedback note arbitrarily, and took no remedial measures. This negligence reflects a blatant disregard for guest personal safety and the mandatory facility maintenance duty required by lodging regulations. Secondly, the hotel staff demonstrated unprofessional and improper conduct, violating guest privacy rights and room access compliance rules. Despite a clearly displayed “Do Not Disturb” sign on the door, the housekeeping staff unlocked and entered my room with a master key without prior consent. Under U.S. accommodation laws, a hotel room is recognized as a temporary private residence. Unauthorized entry with a privacy notice in place constitutes an invasion of privacy and caused severe mental distress and security concerns. I negotiated with the staff on-site and confirmed a 4 PM cleaning time, which was verbally approved.

via Nuitee