Hotel Indigo Boston Garden by IHG | Member Rates

Name: Hotel Indigo Boston Garden by IHG
Address: 280 Friend Street, Boston, MA 02114
Rating: 9.2

Hotel Indigo Boston Garden by IHG | Member Rates | Dyme

WiFi availableFree WiFiParkingValet parkingPrivate parkingParking garage

Check-in / Check-out

From 03:00 PM · Until 11:00 AM

Classification

4-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Non-smoking rooms, Air conditioning

Location

Boston, us

Walkability

Walk

Bike

Convenient Location

Situated in downtown Boston, Hotel Indigo Boston Garden is the perfect choice for travelers looking to explore the city. With the North Subway Station and TD Garden Arena just steps away, guests have easy access to popular attractions.

Modern Amenities

Enjoy a comfortable stay in our contemporary rooms equipped with modern conveniences. From a 24-hour gym to free Wi-Fi and in-room entertainment like a 32-inch flat-screen TV and video games, we ensure a relaxing and enjoyable experience for all guests.

Nearby Attractions

Discover Boston's top sights with ease as the Boston Science Museum and New England Aquarium are within walking distance from the hotel. Immerse yourself in the city's rich culture and attractions during your stay at Hotel Indigo Boston Garden.

Neighbourhood

What’s Nearby

North Station

0.1 miles

A major transportation hub serving MBTA Commuter Rail, Orange Line, and Green Line services.

4.1

Haymarket Station

0.4 miles

An MBTA subway station serving the Orange Line and Green Line, providing easy access to downtown Boston.

3.7

Museum of Science

0.7 miles

A science museum with over 700 interactive exhibits, a planetarium, and an IMAX theater.

4.6

Faneuil Hall Marketplace

0.5 miles

A historic marketplace featuring shops, restaurants, and street performers, popular with tourists and locals alike.

4.5

Union Oyster House

0.5 miles

America's oldest continuously operating restaurant, serving traditional New England seafood in a historic setting.

4.3

Pizzeria Regina

0.6 miles

A legendary pizzeria in Boston's North End, famous for its classic brick-oven pizzas.

4.5

The Friendly Toast, North End

0.6 miles

A quirky and popular spot known for its extensive breakfast and brunch menu, served all day.

4.5

The Greatest Bar

0.2 miles

A large sports bar with multiple floors, TVs, and a lively atmosphere, especially popular on game nights.

3.8

Bell in Hand Tavern

0.5 miles

America's oldest tavern, offering a historic ambiance, live music, and a selection of beers and pub fare.

4.2

Accommodations

Rooms & Suites

Check-in

Check-out

Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

9.2

Exceptional

1,147 reviews

Highlights

+Helpful staff
+Great location

Could Improve

–Inconsistent room cleaning

Cleanliness8.3

The room was extremely clean, but there were issues with room cleaning during stay.

Service9.7

Staff were incredibly helpful and accommodating. Edison consistently received praise for his service.

Location9.8

Perfect location for visiting the TD Garden and other attractions in Boston.

Room Quality9.2

Room was clean, well-maintained, and met guests' needs.

Amenities8.8

Standard quality for this hotel tier.

Value for Money9.2

The price is justified by the experience and service provided.

Food and Beverage9.3

Blake’s Restaurant received positive feedback for service and breakfast.

Overall Experience9.4

Overall visited during a festive occasion and received a positive experience.

Birgir

Family With Children · Jun 2026

Dissapointment, breakfast ONLY included for 2 of 5 persons in our booking

Liked:Lobby staff was very helpful and understanding of our problems. Tried their best to explain issues, still uncertain if it was with the hotel or booking.com Valet parking was expensive (66$/day) but worked really well.

Disliked:We booked a two double bed suite and it was very small, air conditioning fan loud and needed to be turned off to be able to sleep. Our room faced an alley way right above a bar open into the night (World Cup, could have affected this) that was loud and disturbed sleep. We booked the room for 4 adults and a teenager WITH breakfast included. However the breakfast restaurant is not part of the hotel and we were supposed to get “breakfast vouchers” BUT ONLY for the first TWO persons in each booking according to hotel staff. This is deceptive, either on behalf of the hotel or booking.com, as nowhere is this stipulated. So, will not be staying there at all.

via Nuitee

knB662TH

NONE · Jun 2026

Hotel stay was good, eating at the restaurant was not

Liked:Hotel was good, room was nice. We could hear what was going on outside all the time but we expected it since the World Cup was happening in town. The staff were nice as well. The restaurant was not good at all.

via tripadvisor

grantgR7801RA

Solo Travel · Jun 2026

Superb hotel- would definitely stay here again!

Liked:Recently stayed at the Hotel Indigo Boston Garden for a short vacation to Boston. I was thoroughly impressed with this hotel! The location is conveniently located near North Station and nearby restaurants, shops, and a pharmacy. The hotel has a welcoming, homely atmosphere. My room was a spacious corner room with a good view of Causeway street. The room was clean and well kept upon arrival. The bed was firm with comfortable sheets and pillows. The only downside to the room was that it was difficult to get the temperature down during the day (was set to 68 when I arrived but was at 70) but it eventually went down overnight. Also, because the hotel is located near several local bars the noise level outside the hotel can get rather loud, but it comes in brief bouts and wasn't anything excessive. The room came with a mini fridge and the bathroom came with bottled shampoo, conditioner, body wash, hand wash, and hand balm. The service at the hotel was impeccable, from the friendly front desk staff, the doorman, my restaurant server and housekeeper, they definitely have a good crew at this place. The downstairs restaurant, Blakes's, had a great menu, comfortable seats, and reasonable prices. Overall I would definitely say this hotel has great value and would definitely stay here again.

via tripadvisor

mr_customer

Business · Jun 2026

Shabby, dated, tired, dangerous and badly managed

Liked:Booked for three nights as a diamond elite member. I’ll split this review into two, the first part being the review of my guest experience and the second, the hotel and IHG’s response to the shooting that occurred at the hotel during my stay. The hotel is shabby, dated and tired. The hotel is poorly maintained and operated and managed exceptionally badly. Just one example of how dated it is (of the many): Ancient TV/in-room entertainment that isn’t even programmed or setup - instead there is a PRINTED channel list you need to consult. Literally printed, on bits of card. It was like something from the late 90s i.e. 30 years ago The rooms have a strange smell. There is some combination of a drainage / damp smell with a subtle undertone of stale cigarette smoke. Since checking out, I see that a number of other reviewers previously called this out. The reason for it is really simple, the ducted air system combined with the decades old AC units are not fit for purpose. This fact seems to have bypassed hotel management. There is inadequate soundproofing between the rooms. For example if you are in the bedroom of 414 (a one bedroom suite) be prepared to hear EVERY sound in 412. Yes, everything. The (outsourced) valet will spend more of her time blocking the front door gossiping with her two girlfriends who have decided to visit on shift than doing any valeting or having any awareness of the hotel’s customers. No acknowledgement, no apology, no attempt to move to let you enter and exit unhindered. Just rooted to the spot gossiping with her two pals while you try and manoeuvre round them. As well as the valet, the bar and restaurant, Blake’s Kitchen + Bar, is also outsourced. I visited on my first morning for breakfast. What a mistake that was. On entering there was no more than 6 covers (including my party of 2) in the whole place and there was a waiter, a waitress and a barman on shift, joined later during service by a second waitress. Interacting with this team was like existing in the twilight zone. Simple things like ordering two coffees from the waitress and her reappearing 2 minutes later to take drink orders that she’d already taken and having absolutely no memory of. None. In a space of 2 minutes. Anyway, we had one west end breakfast, one avocado toast, one black coffee and one latte. On ordering I gave the waitress the hotel’s voucher for complimentary breakfast for two by virtue of being a diamond member. The whole service was slow and disjointed. Cue the barman, the guy who saunters round the place like he’s “the Dude” but actually did his training watching old reruns of “Cheers”. You know the one, they want to come across all confident in their bar, swanning around with some false air of superiority but you soon discover there’s absolutely no substance underneath whatsoever. I asked for the check when we had finished. I’m presented with a check for a glass of wine and a round of toast (who knows, maybe that’s standard breakfast for their patrons). I ask for the correct check. I am presented with a check that says “non-diamond voucher” $18 and an avocado toast. I ask “the Dude” for the correct check, again. Over comes “the Dude”, with a third check which still isn’t correct - “the Dude” has not a clue what he or the rest of the staff are doing - spends all of his time blaming the waitress or the system. Now we’re on check number 4, I’m charged $9 x2 plus tax for two breakfasts which the hotel has provided on a complimentary basis. We’ve been here over an hour already (25 minutes simply trying to pay) and I can’t bring myself to explain the simple math to him again, I pay the $20.52 that he has decided is owed to him and leave. Maybe he decided he needed to supplement the tip he knew he wouldn’t be getting. Who knows? I can tell you that the location isn’t unsafe, it is positively dangerous with threat to life shootings occurring at the property, casually brushed off by management as if it was a daily inconvenience. Which leads us on to the actual shooting. A few hours after checking in there was a shooting at the hotel, leaving the front doors shattered and bullets embedded all over the front of the property. Vehicles parked outside were also sprayed with bullets. Local news started to cover the story at around 06:30 the next morning. At approximately 08:15, I approached the front desk and asked to speak to the property manager or duty manager as I wanted to understand what had occurred and what information or advice about safety and security measures were being provided by the hotel to its customers. I was told by the receptionist, Sara, that no manager was on site (despite the hotel having been riddled with bullets just a few hours before). I was told someone would be there by 08:30. At 08:35, I approached the front desk again to speak to the manager to be met with the receptionist sobbing and crying before I even had the chance to speak evidently having lost all emotional control at the gravity of the situation to be told again, that no manager was on site. Needing to leave to get to my first appointment, I asked for the manger’s cell phone number. I contacted IHG as this is an IHG property. In a series of recorded chat messages, I simply asked “I would like to understand what safety information and assistance is being provided to guests following the shooting on the property last night”. In written response, the case manager from IHG simply said “my office cannot intervene or resolve the issue while you are still a guest. Therefore, IHG will not contact you regarding the incident that occurred at the hotel.” This is despite telling them more than once that no management was on site at the hotel. Thanks IHG. I called the hotel manager, Sean, 8 times between 08:35 and 10:00 and he either chose not to pick up or I’d been given the incorrect number. I finally spoke to him by repeatedly calling the hotel directly and arranged to speak to him upon my return to the hotel. I returned to the hotel around 14:30 and had a conversation with Sean in two parts - the service issues and the shooting. On the service issues his responses were very odd - he just agreed with everything I told him and made no attempt to explain what he’d be doing to improve the service or to provide any solutions. On the shooting he happily told me that the hotel was providing no information to customers to support their safety and security as he didn’t want people to speculate. When it was pointed out to him that the incident was already being reported on, his response was that he couldn't control that, when explaining to him that there would be an information vacuum that would drive people to speculate and he could provide simple reassurance to prevent that, his response was that it had been determined there was no ongoing threat, I said ok, amazing, why don’t you just tell people that then? Tumbleweed. I asked to be outbooked to another property and was told nothing could be found. I left the property at 16:10, less than 24 hours after checking in for a three night trip. I was comped, rightly, for the one night stay. In summary: the hotel is dated, shabby and some of the rooms smell. The property does not befit the brand. Most services (including the bar and restaurant) are outsourced and terribly operated. The property is extremely poor value for money. The area around the hotel is extremely dangerous and the front of the hotel was the scene of violent shooting during my stay. Hotel management is weak, inexperienced and naive. Hotel management’s and IHG customer care’s first priority IS NOT your safety and security, it is their ill conceived and badly implemented attempts at reputation management.

via tripadvisor

FAQs

Common Questions

Check-in is from 03:00 PM and check-out is by 11:00 AM. Early check-in and late check-out may be available upon request.

Yes, the hotel offers fitness center for guests.

Yes, parking is available. Contact the hotel directly for current rates.

Yes, complimentary Wi-Fi is available throughout the hotel.

Yes, the hotel has an on-site restaurant for guests.

The nearest station is North Station, 0.1 miles from the hotel.

No promo codes needed. As a Dyme member, you automatically receive wholesale pricing up to 35% below public rates.

Sustainability

Travel That Gives Back

Every booking through Dyme directly funds clean energy infrastructure.

5,910 tons

CO₂ Avoided Annually

~271,000

Equivalent Mature Trees Per Year

15 Central Parks

Of Mature Trees Equivalent

Sustainability at Hotel Indigo Boston Garden by IHG

LowHigh

Medium Carbon

No specific sustainability information is publicly available for this property. The hotel participates in the IHG Green Engage program, a brand-wide initiative for environmental sustainability. [Note: Practices reported but not independently verified.]

Recycling bins are available for waste elimination and diversion

Emissions estimates are calculated using the local electricity grid carbon intensity for the hotel’s region, sourced from the U.S. EPA eGRID database (for U.S. properties) and Electricity Maps (for international properties). All sustainability information is derived from publicly available data sources, including hotel websites and certification bodies, and may not reflect the hotel’s actual energy usage or specific sustainability measures. Figures are approximate and provided for indicative purposes only.

Location

How to Find Us

280 Friend Street

Boston · us

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

The minimum age requirement for check-in is 21. Credit card and photo identification required at check-in, cash accepted at check-out only. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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