Hampton Inn & Suites Boston Crosstown Center

Multiple reviews report dusty/dirty rooms, stains on headboards and sheets, hairs in bathrooms and general housekeeping misses; cleanliness is a notable weakness.

Mostly positive comments about attentive security, friendly staff, successful last-minute bookings and helpful check-in; a few service issues (billing/credit card mistake, occasional less-professional interactions) are noted but overall service was strong — rating slightly elevated to balance weaker cleanliness as described.

Location is mixed: convenient for some guest itineraries and near hospital/parking, but repeatedly described as sketchy, near a homeless shelter and somewhat out of the way for attractions; street noise and safety concerns reduce this score.

Rooms are described as roomy and comfortable by several guests and often updated, but issues reported include noisy HVAC/fans, gym noise from above, refrigerator not cooling, and some instances of stains or dirt.

Amenities are mixed: breakfast and parking validation are positives, but the on-site gym caused disruptive noise for one guest, and there are reports of elevator problems and malfunctioning refrigerators.

Multiple reviewers note low cost and affordability; given the price point guests generally find the hotel good value despite some service/cleanliness trade-offs.

Breakfast experiences vary: several guests praise a plentiful, varied breakfast while others call it bad or complain about long lines and crowding—overall slightly above average.

Overall sentiment is mixed but leans positive due to helpful staff, good value, parking and generally comfortable rooms; significant negatives (cleanliness and noise/safety concerns) temper the experience but do not fully negate the positives.