citizenM Boston Back Bay | Member Rates

Name: citizenM Boston Back Bay
Address: 408 Newbury Street, Boston, MA 02115
Rating: 9

citizenM Boston Back Bay | Member Rates | Dyme

WiFi availableFree WiFiRestaurantBarLaundry washed per local authority guidelinesNon-smoking rooms

Check-in / Check-out

From 02:00 PM · Until 11:00 AM

Classification

4-Star Hotel

Amenities

WiFi available, Free WiFi, Non-smoking rooms, Air conditioning, Fitness center, 24-hour front desk

Location

Boston, us

Prime Location in Boston Center

Modern Amenities

Delicious Breakfast Options

Book your stay at citizenM Boston Back Bay now for an unforgettable experience!

Accommodations

Rooms & Suites

Check-in

Check-out

Guests

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Guest Reviews

What Guests Say

9.0

Exceptional

4,318 reviews

Highlights

+Great location
+Comfortable rooms

Could Improve

–No laundry service available
–Issues with air conditioning noise

Cleanliness8.5

Reviews noted the rooms were clean, but some mentioned issues such as a broken hairdryer.

Service9.0

Mixed feelings about service; while some praised friendliness, there were complaints about responsiveness.

Location9.5

Multiple reviews highlighted the excellent location of the hotel.

Room Quality9.0

Rooms were modern and comfortable; some concerns about size and storage.

Amenities8.5

Amenities were generally good, but lacking laundry service and some essential items.

Value for Money9.5

Many reviews noted good value for the quality provided, particularly breakfast.

Food and Beverage8.5

Some positive comments on breakfast, but mention of limited in-room coffee/tea supply.

Overall Experience9.5

Overall satisfaction with the stay; many would return.

Lauren

Couple · Jun 2026

Only stayed for an overnight. We picked the property for its convenience to public transportation into the event we were

Liked:Conveniently located near public transportation.

Disliked:The pillows were hard

via Nuitee

Phil

Extended Group · Jun 2026

Nice hotel, great location

Liked:Location great. Staff very friendly and helpful.

Disliked:Rooms on the small size, and gym facilities poor

via Nuitee

Larissa

Couple · Jun 2026

Great place to stay when in Boston, walking distance to Fenway Park. Across the street from the train station

Liked:Location

via Nuitee

Chris

Couple · Jun 2026

Great location, very modern, shame about small room and bed position

Liked:Lovely decor, clean room, modern facilities, easy check in/out, nice selection for breakfast

Disliked:King room with bed up against the window, had to switch pillows round to lay horizontally

via Nuitee

FAQs

Common Questions

Check-in is from 02:00 PM and check-out is by 11:00 AM. Early check-in and late check-out may be available upon request.

Yes, the hotel offers fitness center for guests.

The hotel does not have on-site parking. Check with the front desk for nearby options.

Yes, complimentary Wi-Fi is available throughout the hotel.

Yes, the hotel has an on-site restaurant for guests.

No promo codes needed. As a Dyme member, you automatically receive wholesale pricing up to 35% below public rates.

Sustainability

Travel That Gives Back

Every booking through Dyme directly funds clean energy infrastructure.

5,910 tons

CO₂ Avoided Annually

~271,000

Equivalent Mature Trees Per Year

15 Central Parks

Of Mature Trees Equivalent

Sustainability at citizenM Boston Back Bay

LowHigh

Medium Carbon

Emissions estimates are calculated using the local electricity grid carbon intensity for the hotel’s region, sourced from the U.S. EPA eGRID database (for U.S. properties) and Electricity Maps (for international properties). All sustainability information is derived from publicly available data sources, including hotel websites and certification bodies, and may not reflect the hotel’s actual energy usage or specific sustainability measures. Figures are approximate and provided for indicative purposes only.

Location

How to Find Us

408 Newbury Street

Boston · us

Policies

Good to Know

Check-in & Check-out

Check-in from 02:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

When booking more than 10 rooms, different policies and additional supplements may apply.This property does not accommodate bachelor(ette) or similar parties. Guests under the age of 18 can only check in with a parent or official guardian. A deposit may be required at the property.

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