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citizenM Boston Back Bay

Boston · US

citizenM Boston Back Bay

9
Exceptional4,578 reviews
  1. Hotel Collection
  2. /Hotels in Boston
  3. /citizenM Boston Back Bay
WiFi availableFree WiFiRestaurantBarLaundry washed per local authority guidelinesNon-smoking rooms

Check-in / Check-out

From 02:00 PM · Until 11:00 AM

Classification

4-Star Hotel

Amenities

WiFi available, Free WiFi, Non-smoking rooms, Air conditioning, Fitness center, 24-hour front desk

Location

Boston, US

Prime Location in Boston Center

Modern Amenities

Delicious Breakfast Options

Book your stay at citizenM Boston Back Bay now for an unforgettable experience!

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FAQs

Common Questions

Check-in is from 02:00 PM and check-out is by 11:00 AM. Early check-in and late check-out may be available upon request.

Yes, the hotel offers fitness center for guests.

The hotel does not have on-site parking. Check with the front desk for nearby options.

Yes, complimentary Wi-Fi is available throughout the hotel.

Yes, the hotel has an on-site restaurant for guests.

No promo codes needed. As a Dyme member, you automatically receive wholesale pricing up to 35% below public rates.

Sustainability

Travel That Gives Back

Every booking through Dyme directly funds clean energy infrastructure.

5,910 tons
CO₂ Avoided Annually
~271,000
Equivalent Mature Trees Per Year
15 Central Parks
Of Mature Trees Equivalent

Sustainability at citizenM Boston Back Bay

LowHigh
Medium Carbon

Emissions estimates are calculated using the local electricity grid carbon intensity for the hotel’s region, sourced from the U.S. EPA eGRID database (for U.S. properties) and Electricity Maps (for international properties). All sustainability information is derived from publicly available data sources, including hotel websites and certification bodies, and may not reflect the hotel’s actual energy usage or specific sustainability measures. Figures are approximate and provided for indicative purposes only.

Location

How to Find Us

408 Newbury Street

Boston · US

Policies

Good to Know

Check-in & Check-out

Check-in from 02:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

When booking more than 10 rooms, different policies and additional supplements may apply.This property does not accommodate bachelor(ette) or similar parties. Guests under the age of 18 can only check in with a parent or official guardian. A deposit may be required at the property.

Explore all Boston collections & guides →

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Guest Reviews

What Guests Say

9.0

Exceptional

4,578 reviews

Highlights

  • +Great location
  • +Comfortable rooms

Could Improve

  • –No laundry service available
  • –Issues with air conditioning noise
Cleanliness8.5

Reviews noted the rooms were clean, but some mentioned issues such as a broken hairdryer.

Service9.0

Mixed feelings about service; while some praised friendliness, there were complaints about responsiveness.

Location9.5

Multiple reviews highlighted the excellent location of the hotel.

Room Quality9.0

Rooms were modern and comfortable; some concerns about size and storage.

Amenities8.5

Amenities were generally good, but lacking laundry service and some essential items.

Value for Money9.5

Many reviews noted good value for the quality provided, particularly breakfast.

Food and Beverage8.5

Some positive comments on breakfast, but mention of limited in-room coffee/tea supply.

Overall Experience9.5

Overall satisfaction with the stay; many would return.

John Ronin

Couple · Sep 2026

10
Liked:I love how modern it is.

via Nuitee

Veronica

Solo Traveller · Sep 2026

7
Liked:It’s only an option because of its location; otherwise, the nightly rate is definitely not worth it
Disliked:A sky-high price and it doesn't even include a basic breakfast

via Nuitee

Avery

Solo Traveller · Sep 2026

10
Liked:Amazing
Disliked:Amazing

via Nuitee

Vicki

Solo Traveller · Sep 2026

8
Liked:Very clean and modern. Great location and public areas.
Disliked:I don’t know how 2 people would make this room work- one would have to crawl over the other the get out of the bed. At busy times, despite the online check out and in, only one person at the “desk” was not enough- too many people waiting for help. No coffee maker in the room.

via Nuitee

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