Home2 Suites By Hilton Birmingham Colonnade

Mixed reports: several guests reported serious cleanliness problems (dirty shower, hair on towels, yellow-stained toilet paper, ants), while others described rooms as very clean. Overall a mixed cleanliness experience.

Service generally praised — multiple mentions of friendly, helpful staff and an instance of an upgrade — but there are notable service failures (unwelcoming front-desk interaction and a reservation/cancellation dispute).

Consistently positive: many guests called out the great, convenient location and proximity to local attractions.

Room quality is mixed: some guests found rooms comfortable, but others noted hard beds, old/uncomfortable pillows, rust in the tub and issues related to remodeling or missing items.

Amenities had some complaints (missing amenities in rooms, small towels) but also functional offerings (breakfast mentioned positively by some). Overall slightly below top tier due to inconsistencies.

Perceived value is around the expected level: good location and helpful staff add value, though unexpected charges/cancellation fees and inconsistent cleanliness temper perceptions.

Mixed feedback: some guests praised the breakfast while at least one called it "horrible". Overall food/B&E performance is inconsistent but generally adequate.

Overall mixed but leaning positive: strong location and many reports of friendly staff balanced against some serious cleanliness and reservation issues for a subset of guests.