Name: Hotel Ercilla de Bilbao, Autograph Collection
Address: Ercilla, 37-38, Bilbao, 48011
Telephone: +34 944 70 57 00
Rating: 8.6

WiFi availableFree WiFiParkingValet parkingPrivate parkingAccessible parking

Check-in / Check-out

From 02:00 PM · Until 12:00 PM

Classification

4-Star Hotel

Amenities

WiFi available, Free WiFi, Parking, Non-smoking rooms, Air conditioning, Fitness center

Location

Bilbao, es

Modern Accommodation and Fitness Center

Hotel Ercilla in central Bilbao boasts stylish rooms with flat-screen TVs and free Wi-Fi. Guests can stay active at the on-site fitness center.

Delicious Dining Options

Indulge in Bask cuisine and cocktails at Bar Americano, offering meals throughout the day. For stunning views and more culinary delights, visit La Terraza cocktail bar.

Convenient Location

Explore the iconic Guggenheim Museum just a short walk away. With a metro station nearby, easily access Bilbao's beautiful beaches within minutes.

Book your stay at Hotel Ercilla now to experience luxury and convenience in the heart of Bilbao.

Accommodations

Rooms & Suites

Check-in

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Guests

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Guest Reviews

What Guests Say

8.6

Excellent

5,016 reviews

Highlights

+Excellent location
+Professional staff
+Good amenities

Could Improve

–Cleanliness concerns
–Issues with room heating
–Limited parking availability

Cleanliness8.3

General sentiment indicates some cleanliness issues, but mostly acceptable.

Service9.1

The staff received high praise for their professionalism and attentiveness.

Location9.3

Multiple reviews highlight the hotel's excellent location.

Room Quality8.0

Room quality noted as good, though some issues with heating and size were mentioned.

Amenities8.5

Amenities were generally appreciated, with some minor complaints.

Value for Money8.4

Value assessed positively, though some felt the breakfast price was high.

Food and Beverage8.6

Compliments on breakfast and bar services prevalent among reviews.

Overall Experience8.7

Overall experiences were mostly positive, with a few noted issues.

Traynor

Couple · Sep 2026

Extremely disappointing

Liked:Location

Disliked:Our stay was deeply disappointing and fell well below what I would reasonably expect from a hotel charging at this level. The problems began before we had even entered the hotel. As we drove into the car park, another vehicle was attempting to leave through the same entrance. The signage and traffic flow were unclear, and this proved to be indicative of a wider problem throughout our stay: many aspects of the hotel appear to have been designed without sufficient thought being given to how guests are actually expected to use them. I want to make clear from the outset that the staff were consistently friendly, polite and helpful. Indeed, the staff were probably the best part of our experience. Unfortunately, they appeared to spend a considerable amount of their time compensating for facilities, systems and processes that simply did not work as they should. Once we reached our room, we encountered one problem after another. The telephone did not work, meaning that we could not simply contact Reception and instead had to physically return there whenever we needed assistance or information. There was no printed information in the room explaining hotel facilities or guest services; this could only be accessed through the television, which is hardly practical when another guest is actually watching it. To their credit, a member of staff subsequently brought us a hard copy. The bath did not work properly. The air-conditioning was extremely cold, yet there appeared to be no guest-controlled means of adjusting it. We therefore had to ask for someone to come to the room simply to alter the temperature. An engineer was required to do something that, in most hotels, a guest would reasonably expect to be able to control themselves. The window blinds worked. Regrettably, that was one of the few things in the room that seemed to operate straightforwardly. Our experience as guests travelling with a dog was particularly unsatisfactory.

via Nuitee

Mary

Couple · Sep 2026

Opportunity to re-visit Bilbao.

Liked:Excellent location.

Disliked:All good

via Nuitee

NUTAN

Solo Traveller · Sep 2026

I would think twice before coming back to this hotel.

Liked:Property is pretty.

Disliked:They didnt provide parking inspite of informing in advance. Aircons werent working in the rooms or hotel certain areas.

via Nuitee

Alistair

Family With Children · Sep 2026

Terrific - will stay here again next time we stay in Bilbao

Liked:Very well presented, helpful staff, great gym, lovely rooms, great bars, well located

via Nuitee

Location

How to Find Us

Ercilla, 37-38

Bilbao · es

+34 944 70 57 00

Policies

Good to Know

Check-in & Check-out

Check-in from 02:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Please note guests with walking difficulties can access the hotel reception via a elevator, which is accessed from the street. Touristic License HBI 00575 A deposit may be required at the property.

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Hotel Ercilla de Bilbao, Autograph Collection | Member Rates | Dyme

Guest Reviews

What Guests Say

8.6

Excellent

5,016 reviews

Highlights

+Excellent location
+Professional staff
+Good amenities

Could Improve

–Cleanliness concerns
–Issues with room heating
–Limited parking availability

Cleanliness8.3

General sentiment indicates some cleanliness issues, but mostly acceptable.

Service9.1

The staff received high praise for their professionalism and attentiveness.

Location9.3

Multiple reviews highlight the hotel's excellent location.

Room Quality8.0

Room quality noted as good, though some issues with heating and size were mentioned.

Amenities8.5

Amenities were generally appreciated, with some minor complaints.

Value for Money8.4

Value assessed positively, though some felt the breakfast price was high.

Food and Beverage8.6

Compliments on breakfast and bar services prevalent among reviews.

Overall Experience8.7

Overall experiences were mostly positive, with a few noted issues.

Traynor

Couple · Sep 2026

Extremely disappointing

Liked:Location

via Nuitee

Mary

Couple · Sep 2026

Opportunity to re-visit Bilbao.

Liked:Excellent location.

Disliked:All good

via Nuitee

NUTAN

Solo Traveller · Sep 2026

I would think twice before coming back to this hotel.

Liked:Property is pretty.

Disliked:They didnt provide parking inspite of informing in advance. Aircons werent working in the rooms or hotel certain areas.

via Nuitee

Alistair

Family With Children · Sep 2026

Terrific - will stay here again next time we stay in Bilbao

Liked:Very well presented, helpful staff, great gym, lovely rooms, great bars, well located

via Nuitee