Name: Sheraton Berlin Grand Hotel Esplanade
Address: Lützowufer 15, Berlin, 10785
Telephone: +49 30 254780
Rating: 8.2

WiFi availableFree WiFiParkingPrivate parkingRestaurantSnack bar

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Non-smoking rooms, Air conditioning

Location

Berlin, de

Luxurious Accommodation near Tiergarten Park

The Sheraton Grand Hotel Esplanade Berlin offers elegant accommodation just steps away from Berlin's iconic Tiergarten Park. The modern rooms and suites feature panoramic windows, ensuring breathtaking views of the city. Guests can enjoy amenities such as a flat-screen TV, minibar, and free WiFi during their stay.

Gourmet Dining and Relaxation

Start your day with a delicious breakfast buffet at the Elements breakfast restaurant, followed by a satisfying lunch and dinner at the stylish Ellipse Lounge. The hotel provides a perfect blend of culinary delights and relaxation for its guests.

Convenient Location and Transportation

With popular sightseeing bus stops nearby and the Nollendorfplatz Underground Station within walking distance, exploring Berlin is convenient for guests. Additionally, the hotel offers on-site parking, making it easy for guests to bring their vehicles and explore the city at their own pace.

Experience luxury and convenience at the Sheraton Grand Hotel Esplanade Berlin.

Accommodations

Rooms & Suites

Check-in

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Guests

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Guest Reviews

What Guests Say

8.2

Excellent

1,060 reviews

Highlights

+Friendly staff
+Convenient location

Could Improve

–Cleanliness issues
–Room maintenance problems

Cleanliness7.2

Some rooms had issues such as dirty carpets and a complaint about hard beds.

Service9.2

Positive feedback about staff being very helpful and friendly.

Location8.2

Good location with convenient access to transport and nearby attractions.

Room Quality7.7

Rooms were spacious but had maintenance issues, such as appliances not working.

Amenities8.2

Standard amenities but with some complaints about missing items like bathrobes.

Value for Money8.2

Value perception affected by issues like high parking fees and missing comforts.

Food and Beverage8.7

Breakfast and food in the lounge received positive remarks, but some issues noted.

Overall Experience8.2

Mixed overall experience due to maintenance and cleanliness issues but great service.

Chris

Extended Group · Aug 2026

Value for money in a good location

Liked:Good value for money. Easy to get to the hotel from airport and transport in Berlin is easily accessible

Disliked:Very minor but can be important but the hotel pillows are really poor - definitely need a refresh and option to get harder pillows that other hotels offer

via Nuitee

Mona

Extended Group · Aug 2026

A Nightmare Stay — This Hotel Does Not Deserve the Sheraton Name

Liked:Nothing , it’s so dirty

Disliked:This hotel is completely unworthy of the Sheraton name. My experience was an absolute nightmare from beginning to end. The room was extremely dirty, and despite asking the reception multiple times to have it cleaned, I repeatedly came back to find that it had still not been cleaned. At one point, I asked the receptionist how I was supposed to sleep in a dirty bed. His response was essentially, “It’s not my problem” and “I cannot do anything for you.” I was shocked by the lack of professionalism and basic customer service. The air conditioning was not working, the coffee machine in my room was broken, and when I reported these issues, I was simply told that nothing could be done. The reception staff were also extremely rude and, at times, were shouting. There were long periods when nobody answered the reception at all. The hotel is enormous, yet there seemed to be only a handful of staff working, which clearly affected the cleanliness, service, and overall safety of the property. I have photos and videos documenting the condition of the room and the issues I experienced. I will be sharing them so people can see for themselves what the reality of this hotel was during my stay. Honestly, I have stayed in one-star hotels that were cleaner, better maintained, and provided much better customer service. I genuinely don’t understand how a hotel operating under the Sheraton name can provide this level of service and hygiene. This was not just a disappointing stay—it was a nightmare. My advice: think very carefully before booking this hotel.

via Nuitee

Sareth Candotte

Solo Traveller · Aug 2026

Liked:Spacious

Disliked:Eminities

via Nuitee

Anna

Extended Group · Aug 2026

A Disappointing Stay at the Sheraton Berlin Grand Hotel Esplanade

Liked:Location of hotel. Bar staff. Cleaning of room.

Disliked:Our stay at this hotel was a real disappointment. Instead of the standard you’d expect from a five-star property, we got stuffy rooms with non-functioning air conditioning, no genuine help from staff, and misleading information about the hotel’s actual technical condition. We reported the air conditioning failure in both of our rooms to the manager just an hour after checking in. Reception assured us the system would be up and running again soon, so we headed out to explore the city. Six hours later, we returned to find the rooms hotter than it was outside — nothing had been fixed. Staff then admitted the issue couldn’t be resolved and promised to bring fans to our rooms instead. The fans never showed up: after coming back from the hotel bar, we were simply told there wouldn’t be any after all. Technical failures can happen at any hotel. But hiding the problem from the start, offering no real alternative, and making promises with no follow-through is unacceptable at a property of this caliber. We expected far more from the Sheraton name.

via Nuitee

Location

How to Find Us

Lützowufer 15

Berlin · de

+49 30 254780

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Please note that Grand Hotel Esplanade Berlin is a nonsmoking hotel. Please note that the hotel does not provide bedding for the baby cot. A deposit may be required at the property.

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Guest Reviews

What Guests Say

8.2

Excellent

1,060 reviews

Highlights

+Friendly staff
+Convenient location

Could Improve

–Cleanliness issues
–Room maintenance problems

Cleanliness7.2

Some rooms had issues such as dirty carpets and a complaint about hard beds.

Service9.2

Positive feedback about staff being very helpful and friendly.

Location8.2

Good location with convenient access to transport and nearby attractions.

Room Quality7.7

Rooms were spacious but had maintenance issues, such as appliances not working.

Amenities8.2

Standard amenities but with some complaints about missing items like bathrobes.

Value for Money8.2

Value perception affected by issues like high parking fees and missing comforts.

Food and Beverage8.7

Breakfast and food in the lounge received positive remarks, but some issues noted.

Overall Experience8.2

Mixed overall experience due to maintenance and cleanliness issues but great service.

Chris

Extended Group · Aug 2026

Value for money in a good location

Liked:Good value for money. Easy to get to the hotel from airport and transport in Berlin is easily accessible

Disliked:Very minor but can be important but the hotel pillows are really poor - definitely need a refresh and option to get harder pillows that other hotels offer

via Nuitee

Mona

Extended Group · Aug 2026

A Nightmare Stay — This Hotel Does Not Deserve the Sheraton Name

Liked:Nothing , it’s so dirty

via Nuitee

Sareth Candotte

Solo Traveller · Aug 2026

Liked:Spacious

Disliked:Eminities

via Nuitee

Anna

Extended Group · Aug 2026

A Disappointing Stay at the Sheraton Berlin Grand Hotel Esplanade

Liked:Location of hotel. Bar staff. Cleaning of room.

via Nuitee