Homewood Suites by Hilton Aurora Naperville

Multiple guests reported poor housekeeping: rooms not cleaned (including a claim in German about missed cleanings), dirty pool and hallways, bathroom odor, lint/dust, fridge door dirty, and even bugs in a room — overall clearly below expectation.

Mixed but generally strong: some guests praised quick/smooth check-in and accommodating staff (offered room change), and breakfast/service was noted positively, though there are serious isolated complaints about rude staff and failure to resolve a broken fridge.

Repeatedly cited as a major positive: very convenient, close to many restaurants and stores, 'close to everything' and frequently listed as a pro.

Mixed room reports: comfortable beds and a spacious king suite noted, but issues included fridge malfunction, noisy heater, thin walls, and dust/lint — generally good rooms with some maintenance/noise problems.

Breakfast and buffet areas praised, but guests reported problems with pool availability/cleanliness and outdoor grills not working — strong food amenities but some facility maintenance gaps.

Perceived as somewhat overpriced by at least one guest and concerns about building maintenance and dirty hallways reduce value perception despite decent breakfast and location.

Multiple positive mentions of breakfast and an 'amazing buffet' with a pleasant, spacious eating area — food offerings are a clear strength.

Overall stays were generally positive with several guests saying they'd recommend or return; however notable negatives (cleanliness, occasional rude staff, room maintenance issues) temper the experience.