Amherst · US

Hotel UMass

Name: Hotel UMass
Address: 1 Campus Center Way, Amherst, Massachusetts, 01003, Amherst, 01003
Telephone: +1 413-549-6000
Rating: 8.6

8.6

Excellent215 reviews

Free WiFiSelf parking (surcharge)Secured parkingFree newspapers in lobbySnack bar/deliElevator

Check-in / Check-out

From 03:00 PM · Until 11:00 AM

Classification

2-Star Hotel

Amenities

Elevator, ATM/banking, Library, Free breakfast, Safe-deposit box at front desk, Free newspapers in lobby

Location

Amherst, US

Convenient Amenities: Enjoy complimentary wireless internet and access to a nearby fitness facility while staying at our hotel.

Delicious Dining Options: Dine at The Commonwealth, offering a bar/lounge, or order room service. Don't miss the complimentary continental breakfast.

Featured Facilities: Benefit from a business center, complimentary newspapers, and dry cleaning services. Host events in our conference space and meeting rooms.

Plan your stay at Hotel UMass in Amherst, steps away from University of Massachusetts Amherst and a short drive from Amherst College. Experience comfort and convenience during your visit!

Loading rooms and rates...

Location

How to Find Us

1 Campus Center Way, Amherst, Massachusetts, 01003

Amherst · US

+1 413-549-6000

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Contactless check-out is available.
A deposit may be required at the property.

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Amherst · US

Hotel UMass

8.6

Excellent215 reviews

Free WiFiSelf parking (surcharge)Secured parkingFree newspapers in lobbySnack bar/deliElevator

Check-in / Check-out

From 03:00 PM · Until 11:00 AM

Classification

2-Star Hotel

Amenities

Elevator, ATM/banking, Library, Free breakfast, Safe-deposit box at front desk, Free newspapers in lobby

Location

Amherst, US

Convenient Amenities: Enjoy complimentary wireless internet and access to a nearby fitness facility while staying at our hotel.

Delicious Dining Options: Dine at The Commonwealth, offering a bar/lounge, or order room service. Don't miss the complimentary continental breakfast.

Featured Facilities: Benefit from a business center, complimentary newspapers, and dry cleaning services. Host events in our conference space and meeting rooms.

Plan your stay at Hotel UMass in Amherst, steps away from University of Massachusetts Amherst and a short drive from Amherst College. Experience comfort and convenience during your visit!

Loading rooms and rates...

Guest Reviews

What Guests Say

8.6

Excellent

215 reviews

Highlights

+Clean rooms
+Convenient location

Could Improve

–Disgusting showers
–Breakfast items running out

Cleanliness7.8

The showers were described as disgusting and needing an upgrade.

Service9.3

Staff was warm, welcoming, and helpful, and service was consistently professional.

Location9.3

Convenient location for visiting UMass and Amherst college.

Room Quality8.3

Rooms were clean and comfortable, but some areas may need modernization.

Amenities8.3

Basic amenities were provided, but some were lacking as per guest feedback.

Value for Money8.8

Guests found the hotel to be a good value, especially for college move-in purposes.

Food and Beverage7.8

Breakfast options ran out early and there was confusion regarding television services.

Overall Experience8.8

Generally positive feedback about the stay, with some noted areas for improvement.

Massachusetts_Member

Family · Jan 2026

Friendly spot in the center of campus

Liked:I hesitated a bit after reading some of the reviews here, but our experience was great. Booked online, easy and friendly check-in process. The room was clean, quiet, and comfortable and had everything we needed. We had no issues adjusting the thermostat or keeping warm; I believe it even helpfully displayed relative humidity. We arrived late at night and were pleasantly surprised that coffee, tea and snacks were available in the lobby 24/7. A lot of fancier hotels limit this to some arbitrary hours of the day, which can be frustrating when you’ve been traveling for hours and just want a little something without having to leave the hotel. We were there for our child to tour the campus and the central location was perfect. Easy in and out of the garage too — it’s based on license plate readers, so no tickets or barriers. The hotel ambiance isn’t fancy but the lobby was actually pretty cozy on a cool fall morning and the breakfast was tasty. We thought we got a great deal for what we paid and it’s so cool to see hospitality students working in a real-world setting. They made us feel at home.

via tripadvisor

EJBDOB

Couples · Jul 2025

Great mid range hotel in Amherst

Liked:Lovely hotel. Inexpensive option in the summer in Amherst. Healthy options for breakfast. Great little shop for snacks on the garage level. Clean comfortable rooms. Parking is cheap. Not noisy. Parking garage takes time to get used to going around and around to get to the hotel.

via tripadvisor

759katig

Solo Travel · May 2025

Attempted to Change My Price Retroactively

Liked:While planning a visit for my college reunion in Northampton, I booked this hotel for a total price of $302.09 for three days. Each night was about $98. I figured that the price was very low because it's a modest hotel in an inconvenient location, so I didn't question it. You need to walk through a campus center at a public university to check in and out, and it feels very much like a hostel. Upon arriving, I was told that the price that I was sent on my receipt was an error. They said that their website hadn't been working properly, and that they would only be able to charge me the $98 for night one. They said that I would need to pay over $500 for nights 2 and 3 - a 5x increase. I asked how that was possible, since it didn't match the receipt and reservation confirmation that I was given. The front desk worker stated that their manager, Anna Bernstei, had emailed me and one other person that this error affected twice to try to correct the issue. I searched my email inbox for her email address; the employees typed it in for me. I had received no emails from her. They asked me to check my spam folder; there were also no results. I gave my phone to the employees so that they could check for themselves. They took photos of the screen showing that there were no results, and said that she must have typed my email address in wrong. They stated that their prices were still the lowest in the region. It's true that many rooms were going for $500 or more due to graduation weekend, but I was able to use the Hotel Tonight app to find one last minute room nearby in Springfield for $145, and then I called that hotel to extend my stay. The next two nights were about $300. However, the hotel I booked as a replacement was very modest and would normally cost about $100 a night or less. My new hotel also said that their prices were a bit higher due to graduation, but the main factor was that a large wedding party had also reserved a lot of rooms. I think if I had advanced notice that the prices here would have been so high, I would have booked a modest hotel or motel in Springfield in the first place, saving me about $500. I was systematically checking hotels farther and father away from Northampton, and only settled on this one because it was such a bargain, but Springfield is almost an equal distance from Northampton. The employees at my replacement hotel informed me that this is a common trick employed in the hotel industry. They said that hotels will realize that it's a busy weekend and attempt to retroactively raise prices on people who have already booked. They specifically mentioned that Hotel UMass does this all the time, and that they also intentionally overbook for busy weekends. I would avoid booking here altogether. The fact that they only use their own website for bookings gives them the power/excuse to claim a price change at any time. If you book a hotel through a third party website, there is at least an official process that the hotel would need to go through to change your reservation. If you are arriving during college graduation season and need to save money, look at chain hotels/motels and places in Springfield, MA. You can plan to rent a car, take the PVTA, or take Ubers, which were actually very cheap in this area.

via tripadvisor

notoftheworld

Business · Feb 2025

Nice hotel on campus of UMASS Amherst

Liked:Nicely run hotel in conjunction with the university hotel and management program. All student employees who are most helpful. Plenty of places to eat below the hotel. The hotel is centrally located and has indoor parking available. Rooms are comfortable and very quiet. Can't go wrong if you have an event at UMASS Amherst.

via tripadvisor

Location

How to Find Us

1 Campus Center Way, Amherst, Massachusetts, 01003

Amherst · US

+1 413-549-6000

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Contactless check-out is available.
A deposit may be required at the property.

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