AZ Hôtels Zeralda

Multiple guests report poor hygiene (moisture/mould in bathrooms, unpleasant odours in bedding, dirty-smelling mattresses), though a few reviews mention acceptable cleanliness. Overall cleanliness is a notable weakness in reviews.

Staff widely praised as friendly, welcoming and professional in many reviews; several guests explicitly recommend the personnel. Some isolated service failures (breakfast staff, shuttle no-show, spa service) exist but positive service comments dominate.

Location is frequently mentioned: some guests praise the emplacement while others note the hotel is not on the beach and the beach is far. Overall many find the location convenient even if not beachfront.

Room comfort has positives (comfortable beds) but multiple reports of narrow rooms/bathrooms, broken fixtures (showerhead, bathroom lock), unpleasant smells and an uncomfortable sofa-bed. Mixed-to-moderate room quality.

Amenities (spa, gym, sauna, jacuzzi) are present and praised by some, but several guests report spa/jacuzzi problems (cold, odours) and poor spa service. Facilities exist but inconsistent experience.

Several guests feel the hotel is overpriced or does not merit 4 stars given hygiene and service issues; others are satisfied. Overall perceived value is below the target rating.

Breakfast is frequently described as copious, varied and of good quality in many reviews, though a few mention limited variety or broken coffee machines. Overall food/Breakfast is a strong positive.

Mixed experiences reported, but many guests recommend the hotel for its service, breakfast and general quality; issues (cleanliness, spa, shuttle) lower some stays. Overall sentiment leans positive among reviewers.