Quality Inn & Suites Albuquerque Midtown - University Area

Multiple guests reported serious cleanliness issues: roaches and bedbugs, dirty areas behind appliances, and dirty pillowcases; housekeeping noted as infrequent.

Staff were often described as friendly and helpful (accommodated wheelchair requests, helped with fridge replacement); some reports of short staffing and one rude checkout clerk temper the positive sentiment.

Several guests praised the convenient location (near UNM Hospital, easy access); a few callers described the area as sketchy or uncomfortably close to a highway offramp.

Room issues were frequent: broken toilet lid, malfunctioning/dirty refrigerators, TVs with limited channels or half not working, old furniture and noise problems; some guests did note comfortable beds.

Key amenity failures noted: advertised pool out of service, in-room phone not working, exterior lighting/security gate concerns; limited maintenance and unavailable pool lowered scores.

Multiple guests described the property as good value and affordable despite shortcomings, which supports an above-target value perception.

Breakfast was frequently praised and staff accommodated dietary requests (e.g., eggs without meat), generating strong positive sentiment for F&B.

Mixed-to-negative overall: helpful staff and good breakfast/value were offset by cleanliness, safety, and amenity failures; many guests described the stay as 'bearable' or disappointing.