Name: Holiday Inn Express & Suites Alabaster by IHG
Address: 1000 Balmoral Drive, Alabaster, Alabama, 35007, Alabaster, 35007
Telephone: +1 205-624-6488
Rating: 8.8

Holiday Inn Express & Suites Alabaster by IHG | Member Rates | Dyme

Free WiFiFree self parkingConference spaceNewspapers in lobby (surcharge)Newspapers in lobby (surcharge)Elevator

Check-in / Check-out

From 03:00 PM · Until 11:00 AM

Classification

2-Star Hotel

Amenities

Elevator, Conference space, Television in common areas, Free breakfast, Safe-deposit box at front desk, Smoke-free property

Location

Alabaster, US

Indulge in Relaxation and Fitness

Take advantage of recreation opportunities including an indoor pool and a 24-hour fitness center. Enjoy complimentary wireless internet access and a television in a common area.

Start Your Day Right

Savor a complimentary continental breakfast served daily from 6:30 AM to 10 AM. Featured amenities include a business center, express check-in, and dry cleaning/laundry services.

Convenience and Comfort

Make yourself at home in one of the 70 guestrooms featuring refrigerators and microwaves. Stay entertained with satellite programming and iPod docking stations. Plus, stay connected with complimentary wireless internet access.

With a stay at Holiday Inn Express & Suites Alabaster, an IHG Hotel, conveniently located in Alabaster for easy access to popular attractions, book now for a relaxing and enjoyable stay.

Accommodations

Rooms & Suites

Check-in

Check-out

Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

8.8

Excellent

161 reviews

Highlights

+Friendly staff
+Convenient location

Could Improve

–Uncomfortable mattress
–Poor shower water pressure

Cleanliness8.9

Generally clean and well maintained, but some areas could improve.

Service9.4

Staff was very friendly and responsive to needs.

Location9.4

Great location close to restaurants and shopping.

Room Quality8.0

Some issues with mattress comfort and shower water pressure.

Amenities8.9

Breakfast options were nice but could use some improvements.

Value for Money8.9

Overall value is aligned with the standard expectations for the price.

Food and Beverage7.5

Breakfast had mostly cold food and could be improved.

Overall Experience9.3

A solid stay with some minor issues, would return.

X1962HZaaronh

Couples · Jun 2025

This is The Story How I Know Or Stay At This Hotel.Me and Mother Brought a SUV I Travel 5-6 Hours When I Wake Up At 5:30

Liked:Back in September 2023 Go This Hotel For My Auntie’s -Grandma Funeral. I love The Free Breakfast Section Bathroom Has No Dirty Floors. There Were Too Much Of My Family Members But At Least I Get To Comfortable Or Something To Today I Still Remember.

via tripadvisor

408jeraldg

Family · Apr 2025

No response from manager.

Liked:Complaint about manager April Hyche, Manager Holiday Inn Express, Alabaster, Al. ---- no response from manager after repeated calls. Three items (one with sentimental value) were left in our room with no explanation of what might have happened to them.

via tripadvisor

P3419XFcharlesb

Business · Mar 2025

Door don’t lock, staff didn’t care

Liked:Unfortunately, I have to leave a bad review, but everyone needs to read this. Upon check in, I discovered that my door would not lock. When you locked the deadbolt from inside the room, it could be easily opened from the outside without a key. Immediately I informed the front desk. The next morning, on my way out, I informed the front desk again, as the manager was arriving for work. Around lunchtime I said something again. When I arrived home that evening after 9 PM, I discovered that the door STILL wasn’t fixed. There were no attempts made to solve the problem. There were no attempts to contact me. It was a failure on the part of the staff. When Sunday morning came, and nothing at all had been done to correct the issue, I was not ok anymore. We deserved better. A locking door is the minimum requirement for a hotel room. Every time we left the room, we had to pack all of our belongings as though we were checking out. Additionally, I had children with me & had to sleep with one eye open. The staff seemed to imply that the extra latch would help keep the door closed, but I can find a YouTube about how to circumvent that latch in about 30 seconds. I have video documentation of the issue, but am unable to share it here. After checkout, I contacted IHG, the parent company. The boy I was directed to feigned outrage, assuring me that they would get to the bottom of things & to expect a call from leadership that very day to find resolution. It’s now Wednesday & I’ve had no such phone call. Unfortunately, I have to report that this isn’t a safe place to stay. If you have a concern, clearly staff will not take your concerns seriously. IHG is not serious about customer service. It’s better if you find another establishment for your stay. It just isn’t worth the risk of you or your family’s safety. I’ll never stay here again. You’ve been warned.

via tripadvisor

Location

How to Find Us

1000 Balmoral Drive, Alabaster, Alabama, 35007

Alabaster · US

+1 205-624-6488

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
A deposit may be required at the property.

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Guest Reviews

What Guests Say

8.8

Excellent

161 reviews

Highlights

+Friendly staff
+Convenient location

Could Improve

–Uncomfortable mattress
–Poor shower water pressure

Cleanliness8.9

Generally clean and well maintained, but some areas could improve.

Service9.4

Staff was very friendly and responsive to needs.

Location9.4

Great location close to restaurants and shopping.

Room Quality8.0

Some issues with mattress comfort and shower water pressure.

Amenities8.9

Breakfast options were nice but could use some improvements.

Value for Money8.9

Overall value is aligned with the standard expectations for the price.

Food and Beverage7.5

Breakfast had mostly cold food and could be improved.

Overall Experience9.3

A solid stay with some minor issues, would return.

X1962HZaaronh

Couples · Jun 2025

This is The Story How I Know Or Stay At This Hotel.Me and Mother Brought a SUV I Travel 5-6 Hours When I Wake Up At 5:30

via tripadvisor

408jeraldg

Family · Apr 2025

No response from manager.

via tripadvisor

P3419XFcharlesb

Business · Mar 2025

Door don’t lock, staff didn’t care

via tripadvisor