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Krystal Beach Acapulco

Acapulco, Mexico

Krystal Beach Acapulco

8.2
Excellent1,034 reviews

Av. Costera Miguel Aleman 163

Av. Costera Miguel Aleman 163

  1. Hotels
  2. /Hotels in Acapulco
  3. /Krystal Beach Acapulco
WiFi availableFree WiFiParkingPrivate parkingParking garageRestaurant

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

3-Star Hotel

Amenities

WiFi available, Free WiFi, Parking, Non-smoking rooms, Air conditioning, Swimming pool

Location

Acapulco, Mexico

Luxurious Accommodations

Enjoy comfortable and spacious rooms at Krystal Beach Acapulco, each with a private balcony offering stunning views of the Sierra Madre Mountains and the Pacific Ocean. The rooms are equipped with modern amenities like cable TV, air conditioning, and a safe, ensuring a relaxing stay.

Gourmet Dining Options

Indulge in a culinary journey at our fine selection of restaurants, including Aquamarina Restaurant, La Palapa, and Bahía, offering a variety of cuisine from seafood to à la carte dishes. With bars located conveniently around the resort, you can sip on refreshing drinks while enjoying the pool or lobby ambiance.

All-Inclusive Luxury

Experience the ultimate convenience with our vast all-inclusive plan, providing limitless activities and access to extensive meeting spaces. Whether you're here for business or leisure, Krystal Beach Acapulco guarantees a memorable stay. Book now and make the most of your time in Acapulco!

Loading rooms and rates...

Location

How to Find Us

Av. Costera Miguel Aleman 163

Acapulco, Mexico

+52 744 485 5050

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

The property has the Stay Safe & Clean Sanitary Certification Please note the Aquamarina restaurant, bars and the pool area is where all inclusive meals are served. All Inclusive Meals schedule: Breakfast 07:00 A 12:00 HRS Lunch 13:00 A 17:00 HRS Dinner: 19:00 A 22:00 HRS Restaurants and bars do not receive cash payment. Payment must be on credit or debit card. Cash or consume credit payment will be received at the front desk only. For more information please contact the property directly. When booking more than 10 rooms, special conditions and supplements may apply. For more information, please contact the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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Guest Reviews

What Guests Say

8.2

Excellent

1,034 reviews

Highlights

  • +Good location
  • +Friendly and attentive service
  • +Clean common areas

Could Improve

  • –Poor food quality
  • –Inconsistent room cleanliness
  • –Long wait times for services
Cleanliness8.0

Some reviews mention issues with room cleanliness and maintenance.

Service9.4

Several reviews praised the attentive and quick service provided by staff.

Location9.4

The location of the hotel is frequently mentioned positively, highlighting accessibility and views.

Room Quality8.0

Concerns about room size, comfort of mattresses, and some maintenance issues.

Amenities8.4

The amenities provided are satisfactory, but there are some areas identified for improvement.

Value for Money7.5

Reviews indicate mixed opinions regarding the value received, particularly concerning food and room quality relative to cost.

Food and Beverage6.5

Multiple mentions of poor quality food and issues with buffet service.

Overall Experience8.4

Overall experience is generally positive but marred by specific issues related to food quality and cleanliness.

Sandra

Solo Traveller · Mar 2026

6

Not to happy very slow elevator had to run up and down 14 floors or wait almost an hour to go upstairs

Liked:Just happy to have a place to stay
Disliked:It was very noisy because we had mountains stayed. Also they closed the beach on new years night and we had to pay extra to let us watch the fireworks outside.

veronicafC2013WD

Family · Feb 2026

10

Marco Antonio was a súper nice waiter with us at breakfast. Nice and very friendly. Buffet is very well served.

Liked:Very good food excellent service, waiters are at always helpful.

Estrada

Couple · Feb 2026

7

Not so good good.

Liked:Place was ok , location is good 👍
Disliked:The staff , the check in process was not pleasant 😑 The guy at front desk made me feel like if I was impersonating someone else...when I'm presenting my photo ID and documents - they game a room in the 15fl...and at night there was so much noise in the hall like if some construction was going on...

Pedro o

Family With Children · Jan 2026

2
Disliked:We didn't like the elevator and the next room was loud bad sirve.

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